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can’t pass level, when all boxes are clear it says there’s still more but there isn’t.
Thank you very much for all your valuable reports with the issue on this level!
This has been reported and it seems it is working for some of you already, please make sure that your game app is updated and if you continue to have issues with the level please let us know!
Hello again @mec08857🙋♀️
The level is missing 12 Frosting blockers! It is a glitch and please do not waste your gold or boosters to win the level!
Please wait for a day or two for the glitch to be fixed!
Version 1.309 appears to fix the bug by thickening the 12 four-layered frostings to five-layered ones. This can make the level possible. Does anyone here have it? I'm not on that level yet.
Same with me
I clear all the bricks but it doesn’t register and release the gummy dragons
Hello and Welcome to the King Community @Jaybird1952
Only Candy Studio team will be able to fix the glitch! But, you will have to wait till tomorrow (at least), as it is already night for them!
I would like to request you to wait to have an update till then!
Thank you & have a sweet rest of the day 🍫🍬🍫
Is there a fix for this problem?
Hello @Nasr_Raslan🤗 Welcome to the King Community!
I am sorry to hear that you are experiencing a glitchy level! I have already reported the level, as we have 2 more complaints about this glitch!
But, you will have to wait till tomorrow (at least) to hear back from our Community In-charge team!
Please don't play this level until it gets fixed. Check for more info here:
I need help from thecnical support
Check
Hello and Welcome to the King Community @Player_5494 and @mrsbenavente
I will report the level to our Community In-charge team to pass it onto the game Studio team.
You will have to wait at least till tomorrow for them to check the complaint as it is already night for them!
Thank you for your patience and understanding🙏
Thank you, Christine🙏
Wow, that's awful. Seems like this sort of thing is becoming more common now, probably due to the increased reliance on AI.
I've done exactly that and posted it here:
My verdict is that this level cannot be passed by any means. The AI has made a fatal error in the programme and this needs to get fixed. I have also seen multiple reports about another level with a similar issue 17, 998.
So in level 17,998 there are three toffees missing:
And here again my screenshot of level 18,184:
Here we are missing even more frosting to unlock those order locks.
I am sorry you are stuck with answering all these posts now. This is such a mess. It's bedtime here where I am so I can't answer any more posts on this.
Hi @christinewupp,
I was just about to give call you to check this level! Can you please try in your game and see? I am checking in my game as well.
Hello @Kevin_ Please could you report this level as broken. It cannot be passed by any means!
How can gold bars help if this level is so obviously broken? Where is the frosting supposed to come from if you spend gold? Don't waste money on this level. It is kaputt!
Yes it is. The AI has gone rogue on this one.
Yep, you're right.
I have no more to say than this but I can document the issue:
The starting board:
No means to gain more frosting. Lucky candies don't produce it either since frosting is not part of the order.
End result:
Verdict:
This level is faulty.
I guess the AI will spot it before long since everyone will get stuck at this level.
My guess is this will get fixed Monday or Tuesday. Maybe sooner since there is no way anyone can get past this one no matter how much gold they spend.
been stuck on it all day, used gold coins and just realized it too. Frustrating.
level 18184 has problem, i can't get enough resources to pass this level
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as you can see in the video my level is broken, there are not enough candies on it to pass this level, you need 84 candies, but on my field there are only 72, what should I do?
the new version did not fix the problem
não consigo passar este nível, já gastei 30 barras de ouro e não consigo progredir, cumpri com todos os pedidos e os dragões não foram destravados
Having the same problem with this level not enough waffles!! What can I do
This level is impossible to pass. Needs to be fixed.
Alot Of us are having issues with 17998 so I'm not sure how you got past that level
This level has been reported as faulty. We hope it can be repaired quickly.
Hello and Welcome to the King Community @mec08857 and @4215818568🤗
Issue with both levels has been reported to our Community In-charge team! Please wait till tomorrow for the King team to log into work and check the issue!
@4215818568,
The glitch in level # 17998 just started either today or yesterday! So, many of us did not have any issue winning the level before that😊
If you both have any other questions, please type below🍫🍬🍫
not a clue! 🤪. But probably with buying extra moves!!! Good luck!
My problem is I need to clear between 72 and 84 icing. It looks like there are 84 there. But even if they are all cleared it only registers 72…. ☹️
thank you!!!!
Yep, I'm stuck too. Thanks a lot Candy Crush. Wasted some of my timed boosters that I had won. :-(
having the same issue. There has to be a glitch. I’ve tried multiple times to pass it. It continues to show more boxes to clear but does not open more boxes.
based on youtube.com video in Dec2024. https://youtu.be/XAM3n3a1MKY (screen capture below).
and the current one on 15Aug2025. We can see that the color of the icing at top row is different. As mentioned by others in the same thread, the number of icing is less than 84. Already restart app and there is no new update. Please fix this level.
I have used all boosters and most gold bars before checking here to find out there is a big problem. Any updates?
The glitch has been fixed on my device, it appears it started working at noon EST. Hoping it gets fixed for all of you as well. I did lose a lot of boosters and coins, but it doesn't appear I'll get those back.
my game is working again as well!!
after playing CC for a decade I am deleting my account too Honestly Honestly the levels are too hard unless you spend money There should be more incentive for loyalty
Why is not showing the Candy Crush unwrapped for me? This is my ID 1541558145 and i am from brazil. Help pls
Hi all, i haven't been getting any new levels in about 2 months. I am stuck on 20,525 with no new levels while my friend is almost at 20,800. I followed all of the tips in the FAQ. Is this normal? When can I expect new levels? Thanks.
Hi, WhWhen I watch a video, click on the X sometimes it opens a Web browser, but when I try to go back to the game it restart it! So each time I do lose the level. Can you help me? Many thanks
non mi fa accumulare i premi
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
