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why is my game frozen
I would not recommend deleting the app. You would lose all your boosters and lives from friends if you do. Your progress and gold is saved if you ever saved your progress. But it may well not fix the problem of the frozen chocolate box which is likely to be related to an issue at King's server, so it's possible that if you download the app and log back into your account you will still be stuck.
Game is frozen at the silver chocolate box. Logging out and restarting has not helped. If I delete the game, will I lose my progress? Level 17898
Hello @robbob10964 no one here can really say why your game froze as there are just too many reasons that do not involve the game. If you were to contact King with your problem they will invariably blame it on your device and lack of memory, or on a software update.
That said you aren't the first to complain about the Chocolate Box freezing their game and this might indicate a wider issue with the game itself.
Disregarding all the complaints about adverts freezing the game, because that is an age old complaint, I would say there has been an increase in the number of complaints about the game freezing.
Last week the Pins feature froze my game and my device forcing me to restart my device.
Ultimately all you can do is carry on playing and hope that King resolve any issues that they can.
Hi and welcome to the King Community
Thank you for reporting , In the meantime Please Check app update - Log out game - Restart Device - Open game and Log in.
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
