Candy Crush Saga

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Candy Crush Saga

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Support
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Why are my pins disappearing everytime I logout or login from a new device

My candy pins had advanced to 80 or so pins and then I logged in from a new phon, i see the progress reseting itself. Previously I was logged out of my account and same happened. It is so frustrating because I would have Completed my collection had it not been for the reset

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Suzy96

https://community.king.com/en/candy-crush-saga/discussion/comment/3418041#Comment_3418041

Exactly. I mean I was this close to completing and everything goes poof. I mean what's the point of having an account to save progress when I'm losing some if I login from a new device🙂

mrsA86

https://community.king.com/en/candy-crush-saga/discussion/comment/3417647#Comment_3417647

This has happened to me aswell, I feel conned!!!

Suzy96

I've tried and still the same. Its the 2nd time I've lost my pins. Earlier it was almost at 120 pins I collected and it got reset. First I thought was a glitch but this time I logged in from a new phone and boom the progress on my old phone is gone

Lindark

Please note that special events like these are bonus features in the game and therefore not designed to be there permanently. To help keep things fresh and interesting, our studio tweaks and introduces new features every so often. As such, they need to thoroughly check these during gameplay, so these special features may appear or disappear during ongoing tests, as well as during scheduled maintenance checks.However, events and features in our games can also temporarily disappear when there is a connection issue during login. This can be a hiccup, a peak in the signal, or a momentary signal loss.Normally, it comes back after you do one of the following:

01- Play one level

02- Close the app and restart your device

03- Check that you have a stable connection

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Accepted answers

All comments

Lindark

01- Play one level

02- Close the app and restart your device

03- Check that you have a stable connection

Suzy96

mrsA86

https://community.king.com/en/candy-crush-saga/discussion/comment/3417647#Comment_3417647

This has happened to me aswell, I feel conned!!!

Suzy96

https://community.king.com/en/candy-crush-saga/discussion/comment/3418041#Comment_3418041

Exactly. I mean I was this close to completing and everything goes poof. I mean what's the point of having an account to save progress when I'm losing some if I login from a new device🙂

Candy crush saga
I can ask everyone,I can play this game but why no money here🫢
Gold bars
Why do I not have a way to win gold bars anymore
Bubblegum dispensers
How do you break down the bubblegum dispensers, please? Should I focus on the marshmallow stick in the middle? Thank you. Merry Christmas🎄
⛔ Music Season – Clarification on Event End Time
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
I keep getting the no internet connection message on Candy Crush
Happening all day today 9/23/2020, any ideas how to fix this?

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

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