Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything thatâs not Candy-related with other Candy players!.
Sweet cinema not working since month ago, how to use it
Why watching videos is locked
I had it until yesterday..disappeared off each device at different times of the day..on level 20496..won't play anymore unless they bring it back..not going to use all my gold bars up..I'll wait..
Hi @tsheringyangzom Is the Sweet Cinema still shown in your Events? If it is then what Freddy says is correct. Sometimes you get to watch an advert after every level you complete, but sometimes it only works once in an Episode (15 levels). Also it doesn't always work as it should. If you look at my screenshot you can see that it says open. Normally when it says open you click it and you get to watch an advert. Other times though you click it and it says come back later. When this happens I find that you have to go back to your map screen and click the Sweet Cinema again. You will find that you have to do this three to four times before you get to watch an advert.
Also I have noticed that the open sign on the Sweet Cinema isn't always displayed. That is, if you see a one displayed on your event button, but can't see which Event is to be opened then I have found that this generally means that the Sweet Cinema is ready to watch.
Long story short, clear your app cache regularly, and don't expect the Sweet Cinema to work the first time you select it. Select it multiple times.
Hi and Welcome to our Community
Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.
After login again whatever bonus feature you will get that is currently available in your game. Other than that, features (Sweet Cinema) might be temporarily unavailable as features come and go. They are not the permanent part of the game and can be replaced or unavailable at any time. Always keep your game up to date and hopefully it might return to you.
@tsheringyangzom Hi and welcome,
Check your device and game are up to date, log out and clear the cache from your app store or browser, restart your device and log back in and see if this resolves your issue.
Please note that although you have the sweet cinema feature that sometimes the add take a break in the game or there are temporary issues with some ads , so you may not always be able to receive ads
Thank you
Welcome to Sweet King Community! đ
Which King's game are you asking this problem? đ¤
The video ad feature is still a test feature, which means that some of you can get Lives, while others can get Booster or other items from this feature.
This also means that the video ad feature will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.
You can also ask on Correct Game Area. Here is this link (Excel Spreadsheet) to find your game and then the support area :
Excel Spreadsheet (All of King's Game Community Lists such as Support, Discussion, Contests, Ideas, Videos, etc.)
Whilst you are here, you click on spoiler warning button here then read full definition about Guide (Help you find your way around King Community), Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.) and More Topics đđ
You can check out this guide as it will help you find your way around King Community. I am so happy that you joined us here. You are going to love the contests, meeting new people who love the game as much as you do. If you have any game questions at all, I am going to add a link here that will open up as an Excel spreadsheet. On the left you will find your game and then scroll across to where you would like to go. For example, do you have a game issue question? Then click on your game Support link. Would you like to meet other game players that play the same game as you? Then click on the Discussions link. Don't forget to check out the current contests for your game for a chance to win some free gold bars for your game.
Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.)
You can also check Want to subscribe on Tagging List of King's Games and More Topics as received your tags on your notifications when contests and more exciting threads released if you want to subscribe. And also check Let's help to create/vote amazing ideas on CCS, CCSS, CCJS, CCFS, FHS and COTR as we need help to create another new ideas and vote active amazing ideas that we hope these ideas implemented. đ
If you have any questions, please ask any one of the Game Moderators or our Hub Moderators @Elsa or @wykoon. To tag them, click the @ symbol and then type out our name. A drop box will appear, click on the correct name your tag should now be showing up in bold or simply click on the "Quote" function right below our message box so we get your notification.
Have a nice and safety day! đ
New here? Sign in or create an account to join the fun.
I logged out and then logged in again in the game but after logging in all the lives which I received from my friends have been disappeared also when I am clicking on that envelope icon to see lives it's not opening anything
BloquÊ au niveau 8061 depuis plusieurs semaines. Merci pour votre aide. Sinon dÊsinstalation du jeu car très frustrant.
Each time I start a new Episode Race, it immediately shows that someone has already finished the race, which is impossible. And yes, itâs the same players EVERY SINGLE TIME. Iâve played nearly fourty rounds, and the same person wins instantly as soon as the race begins. This is completely unfair. I canât compete normally,âŚ
I've got to ask this as it just isn't going away: Are King aware that there is glitch in the map graphics for new players this week? I started two new games at the weekend, one the old iPhone running on iOS 12.5.7 and the other on the old iPad which is running on iOS 15.8.5. Both games the moment I had closed and reopenedâŚ
The game Candy Crush is no longer playable. The "half/half spinach" commercial keeps crashing, and all you get is this ad. No more extra moves, boosters, or levels. Why isn't anything being done about this? By you guys? You can't remove it yourself.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donât, here's a quick explanation: đ Video ads are not a permanent feature in the game. Like other special features, they can come and go. TheyâreâŚ
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isnât updating Episode Race counter isnât advancing Game progress resets to level 19,686 after closing and reopening the game Sync issuesâŚ
Welcome to the Community đ If youâre having trouble with your game, whether itâs missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center đ Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toâŚ