Build a Bot keeps resetting

bsanders13 · April 2019

The last few days my build a bot boosters reset when I close the game even though I have not lost them. It’s very frustrating to have to keep starting over when I had already earned them and they were active when I stopped playing. Is this something new they are doing or is there an issue with my game specifically? Thanks in advance.

Sukanta_Biswas · April 2019

hello @bsanders13

Through this messages, I welcome you to the king community 🙏

please remember, every event's are renew in specific time. These are not your game's problems.

have a good day 😊

bsanders13 · April 2019

Thank you, but they have been resetting throughout the day, everyday. Every time I close the app, they are gone when I open it.

Sukanta_Biswas · April 2019

hello @bsanders13

thank you for your feedback.

I hearing this first time from you. but don't worry, i do thank you for the information and have passed it along to our superstar team to look into this issue.

@Elsa or @firebombmarkus

firebombmarkus · April 2019

Hi @bsanders13 and welcome to our adorable Community 😊 Thanks for tagging me @Sukanta_Biswas I am not familiar with this so I will elevate this to our Community Manager to see what is happening. Have a wonderful day 🤗

SagaR · April 2019

This new version of Built-a-Bot does not have a timer. It simply says:

"please remember, every event's are renew in specific time"

If what you are saying is true, then the Booster Bot should either have a timer on it, showing how much time is left (as it used to have) or it should say "Booster Bot is at maximum Booster efficiency, which will last until you lose a level, or until we randomly and without warning decide to remove it".

These threads are full of people who have had their Booster Bot reset to zero without losing a level.

_Elsa_ · April 2019

Thanks for tagging me @Sukanta_Biswas. They are going to ask you to try some troubleshooting so clear the history and then make sure that you have the latest version of the game. Then click on one of the links below to complete the troubleshooting. No one else has reported this as a glitch but I will keep my eyes open here in the next few days to see if anyone else reports this. @firebombmarkus also sent a note to the community manager to find out more but please make sure that you do the troubleshooting today because that has to be done first.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

mlae · April 2019

https://community.king.com/en/candy-crush-saga/discussion/comment/344488#Comment_344488

I just lost full bot. Without losing life/lvl. Without any warning. Back to zero

Cezdiamond · April 2019

Hello everyone-

We have checked the details of players who experienced this problem. We could only find the following pattern, if you do not play the levels in order, and try to play a previous level this will then reset the Build-A-Bot.

Many thanks!

mlae · April 2019

@Cezdiamond So when I'm waiting for new levels (every week since over a year) I can't play older levels?

I play old lvl just when i'm waiting for the new ones

Cezdiamond · April 2019

Hello @mlae this is how the feature works for now yes. We have passed on feedback to our game team that players would like to see this changed, especially the ones on the last level.

Fingers crossed!

Thanks :-)

Build a Bot keeps resetting

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