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The above two is only part of the samples!
it happened again!! I used 10 gold bars and it freezes again!!!!!
Thanks, the game is still crashing a lot, please follow up!
Hi jennnilaw,
Thanks for sharing these extra examples and I can see why this is frustrating, especially when it happens while using boosters or Gold Bars.
I want to let you know that this has now been reported and is currently being looked into by the team. At the moment I don’t have a fix or timeline to share, but your screenshots are helpful and have been passed along to support the investigation.
As soon as I have any update, I’ll share it here. Thanks for your patience, and I’m really sorry this is interrupting your gameplay.
tried you recommendations, still frozen o few times a day, below is only one of my cap screen
Tried everything you have mentioned, the game still frozen once in a while, especially when I used the golden bar
Thanks for the extra details! Since this isn’t limited to one booster and it’s freezing during regular gameplay too, let’s rule out a few common causes first.
Could you try the following, if you haven’t already:
• Close the game completely • Restart your device (not just the app) • Make sure the game is fully up to date • Clear the game app cache only (don’t clear data)
For now, please don’t reinstall the game yet. We want to see if a clean restart and cache refresh stabilises things first.
After trying this, let me know: • Does the game still freeze when you use special items? • Does it happen on every level or just certain ones?
Once we know that, I can look at what the next step should be.
Well, no just using special items
Not only UFO booster…and I was using golden bar to play these level
Hi @jennnilaw, thanks for sharing the screenshot. Just to help narrow this down, can you let me know if the freezing only happens when you use the UFO booster, or does it also happen with other special items?
And does it freeze every time you use it, or only sometimes?
That will really help us understand what’s triggering it.
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I have gotten to level 11526 bur can't get past. Anybody have suggestions?
Nu Reușesc sa trec nivelul. Am nevoie de ajutoare sau aur
Nu reușesc sa trec nivelul.am nevoie de ajutoare sau de aur
I don't get my Gold even in I win a race or any other challenge
I did not take a screenshot of my 2025 unwrapped stats in December. I do not see a widget for them on the map. Is there a way to still view them?
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
