Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
The above two is only part of the samples!
it happened again!! I used 10 gold bars and it freezes again!!!!!
Thanks, the game is still crashing a lot, please follow up!
Hi jennnilaw,
Thanks for sharing these extra examples and I can see why this is frustrating, especially when it happens while using boosters or Gold Bars.
I want to let you know that this has now been reported and is currently being looked into by the team. At the moment I don’t have a fix or timeline to share, but your screenshots are helpful and have been passed along to support the investigation.
As soon as I have any update, I’ll share it here. Thanks for your patience, and I’m really sorry this is interrupting your gameplay.
tried you recommendations, still frozen o few times a day, below is only one of my cap screen
Tried everything you have mentioned, the game still frozen once in a while, especially when I used the golden bar
Thanks for the extra details! Since this isn’t limited to one booster and it’s freezing during regular gameplay too, let’s rule out a few common causes first.
Could you try the following, if you haven’t already:
• Close the game completely • Restart your device (not just the app) • Make sure the game is fully up to date • Clear the game app cache only (don’t clear data)
For now, please don’t reinstall the game yet. We want to see if a clean restart and cache refresh stabilises things first.
After trying this, let me know: • Does the game still freeze when you use special items? • Does it happen on every level or just certain ones?
Once we know that, I can look at what the next step should be.
Well, no just using special items
Not only UFO booster…and I was using golden bar to play these level
Hi @jennnilaw, thanks for sharing the screenshot. Just to help narrow this down, can you let me know if the freezing only happens when you use the UFO booster, or does it also happen with other special items?
And does it freeze every time you use it, or only sometimes?
That will really help us understand what’s triggering it.
New here? Sign in or create an account to join the fun.
In my account section I have it turned on to receive emails and offers from King but I never receive any emails or offers.
I don'tI don't know what genius decided you were going to limit the number of levels we are able to play nowadays. Last week I had to wait 4 days for new levels, finally got them on Wednesday, and I'm all out two days later. How do you expect to keep players with this nonsense? I found another game to play that is very…
Human beings
I just purchased a gift card and redeemed it and I cannot find my rewards.
How can I win money from this game
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
