Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Temporary issue - Some players may experience problems with making purchase on Facebook, we are working on solving this as soon as possible.
I'm trying to wipe my old phone but am missing progression.
Answers
-
Hi @relytch, is your map not showing anything on those levels. They are going to ask you to do some troubleshooting so please clear the history and then make sure that you have the most recent version of the game. Then click on one of the links below to complete the troubleshooting.If you still don't see anything after all the troubleshooting you can upload one or two print screens and I can then report this to the community manager.
Browsers
https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update
IOS
https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
Android
https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
-
Hi @Elsa I only have internet at home. I'm not playing forward levels. I copied all levels from old phone backwards to new device. It was THIRTEEN screenshots. I may not be able to do this till this evening when I get back. I'm trying to wipe old phone but not if I cant continue playing OR I'll just be deleting the King family of APPS as a whole. Funny the old version has more issues than the new with friends version... that one was resolved in a single day. Its ridiculous.
-
Only if I send you all screenshots between 1740 and 2005... it was 13 BUT you SAID YOU didn't need them all... there have been some show up now but still NOT MATCHING MY PROGRESS for each level... 1 star INSTEAD OF GOLD 3 stars for instance (for completion on first try).
I will have to go check to see which ones aren't current. Will send only those from old device that haven't "appeared" properly.
