Through this messages, I welcome you to the king community. It was very sad to see, this is just technical problem. however i am tag here game expert @Elsa . she will give you good advice. thank you
Hi @SAMcat0102 and welcome to our adorable Community 😊 Sometimes it happens that the game does not recognize this and gives us another prize. Thank you for making screenshots and don't worry, we will solve this together. I will tag our Community Manager @Cezdiamond so she can look into your profile and solve this. Just have a little patience. Thank you for your understanding. Have a wonderful day 🤗
Hi @SAMcat0102 and thanks for reminding me to write back to you 😊 Due to holidays the team was not in the office until yesterday. Cezdiamond is not currently in the office but I will tag our friend @Jelly Jenny so she can look into your profile and take care of it.
I will just ask you to tell me your ID. If you don't know how to find it, please follow the instructions on the link below. Thank you for your understanding.
@SAMcat0102 Are you connected to Facebook at all? If you are not, I guess that's why you don't see it. When you are not connected to Facebook you will get a menu like on the picture below.
Click on the marked icon and it will open up your profile. From there you have a crown above your profile picture. You just tap there once and it will show your ID.