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Why I lost my boosters?

underdog
underdog Posts: 5 Level 2
in Support
Yesterday I lost my all boosters suddenly. I didn't re-installed the game or did anything which can lead to loose the boosters. I spend a lot of time in this game & now I have completed all the levels & waiting for new update. So I think you guys can't do it to me. Please give them back.
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Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
    hello @underdog

    I am here to say you welcome To join us at the moment.
    What device you using for this game?

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  • underdog
    underdog Posts: 5 Level 2
    redmi note 4
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  • karissalopez321
    karissalopez321 Posts: 6 Level 2
    underdog said:
    Yesterday I lost my all boosters suddenly. I didn't re-installed the game or did anything which can lead to loose the boosters. I spend a lot of time in this game & now I have completed all the levels & waiting for new update. So I think you guys can't do it to me. Please give them back.

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  • karissalopez321
    karissalopez321 Posts: 6 Level 2
    I've lost alllll mine also AGAIN ! I've joined this before I give up on this game. To much time and money for me to not have all my boosters that were paid for! Smh. Did they make it right? 
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  • underdog
    underdog Posts: 5 Level 2
    No & I am sure they won't
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  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
    Hello @underdog
    Please remember, for android  boosters had directly save on device memory, You can't moved or sync them.by game crashing or uninstalling you will lose them permanently. Which not returnable.
    The studio, booster has not yet started the syncing order. So you can face such problems.Here are some tips for not facing this kind of problem in the future,

    Make your device software auto update.
    Make your app auto update.
    Don't open game when battery below 25%
    Don't accept incoming call when you playing this game.
    Close all background running app before start this game.
    Make free device internal memory up to 2 GB
    See here more tips for Safeguard your saved boosters.

    If you have the appropriate evidence you can contact King Care.
    I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!
    Have a good day  :)  



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  • karissalopez321
    karissalopez321 Posts: 6 Level 2
    If you purchase boosters regularly they should replace them!  Not boosters that were won/earned! I would screenshot some email/purchases and send it along with an email letting them know how many you have accumulated and lost, you deserve  them back because they were purchased boosters. But if the boosters you lost we're not paid for but earned/won  they can't be replaced! which totally sucks sucks! And sometimes it takes them days to reply, but they are very kind and generous

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