Daily Prizes and Rewards

An update from the game studio regarding not receiving boosters from the daily booster wheel at king.com:

Great news - the issue should be sorted out during the next few days. Thanks for your patience!

All comments

That's wonderful news @mel21! Thanks for letting me know. Happy Crushing!

Hi Elsa Just like to say thank you for all your assistance and mssgs over the last few days and as the boosters etc are now working on King .com I will keep playing it on King .com

@mel21 I have replied to your message. However you might want to check if you are now receiving boosters normally at king.com

Let’s see what she says tomorrow.

She sent me a link for screenshot but I could not do it anyway as I am not very good on the laptop. So I replied same as I sent you earlier where I said I had a pop up after pressing two arrows and score and progression sync facebook connect

Is she able to help you?

yes

Did you get a private message from her?

I had that link off jenny but too complicated for me as I am not that on a laptop
As I told Jenny When I press the two arrows then score and progression sync facebook connect
then I have a pop up saying on top score and progression sync then on bottom says
nothing will be posted to facebook If I close the pop up then goes back to game then

https://www.take-a-screenshot.org/

Elsa's here to save the day! Follow the steps on here @mel21 to take a print screen:

Hiya Jenny Sorry I dont know how to take a screen shot as I am not all that good on a laptop
When I press the two arrows for score and progression sync facebook connect then I have a pop up saying
on top of pop up it says score and progression sync
then on the bottom then it says nothing will be posted to facebook
IF I close the pop up then it goes back to the games
I hope you understand that. Any problems contact me tomorrow

mel21 said:

Hi Jenny I have tried that. Just to let you know when I tap score and progression sync facebook connect then I have a pop up to say score and progress sync on top and then on the bottom it says nothing will be passed to facebook and if you close that you go back to the game. So I dont know

Hi there, I have sent you a private message with further details regarding syncing King.com and Facebook. You will find private messages here on right top corner.

P4bloJ4ckson

Playing on iPhone. No sugar drop feature over the last couple of days. Any information on this issue please?

thanks

Hi Jenny I have tried that. Just to let you know when I tap score and progression sync facebook connect then I have a pop up to say score and progress sync on top and then on the bottom it says nothing will be passed to facebook and if you close that you go back to the game. So I dont know

Baldieboyz said:

Hi Cat Ive been having the same problem with collecting booster from the the daily win spin wheel, you collect the booster but the tab shows that you haven't got it. Elsa please note not all of us use Facebook or windows, some of us play on king.com via safari on Mac and I can assure you that Im using the latest versions of both Safari and Flash and no problems with Wi-Fi either. Thanks Baldieboyz

The studio is working on a fix so you should expect to see it working within the next few days.

CatJ said:

I think we're both feeling the pain at this point. But it's just a game. I can find other non-King games to use as breaks from work. It's just a shame to play 2,731 levels and then find the system is broken. Again...thanks for your efforts.

You are welcome! If I hear of anything else I will write you.

Baldieboyz

Hi Cat Ive been having the same problem with collecting booster from the the daily win spin wheel, you collect the booster but the tab shows that you haven't got it. Elsa please note not all of us use Facebook or windows, some of us play on king.com via safari on Mac and I can assure you that Im using the latest versions of both Safari and Flash and no problems with Wi-Fi either. Thanks Baldieboyz

I think we're both feeling the pain at this point. But it's just a game. I can find other non-King games to use as breaks from work. It's just a shame to play 2,731 levels and then find the system is broken. Again...thanks for your efforts.

I want to wave a magic wand over your game and make it go away! Did you ever feel so frustrated trying to find an answer for someone and feeling so helpless because nothing works? That is the level of my frustration right now.

Yes, I was looking in the wrong place. Thanks! Unfortunately, it's already at 100% and adjusting it up or down didn't change anything. But thanks for trying.

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Accepted answers

All comments

rhighfi

the same thing is happening to me. I stopped receiving the daily boosters when I spin the wheel. They just don't show up on my game. I am also using a PC and using king.com only.

I am in work from 6 am Till about 6 30 pm until thursday evening so is it better to leave this till friday when I am on a few days off then. Might be better perhaps as I can respond sooner then

sammiebee13

This is an ongoing situation and they need to fix it

Sukanta_Biswas

Hello

Game Studios are constantly working on improving our games by introducing new features, gameplay or concepts.
So these temporary problems are being shot. I understand your problem. But I'll tell you Keep a little confidence.
I hope this issue will be resolved during the next update

@mel21 The steps I sent you will help you to sync your King.com game with Facebook. I will add them here again:
Create a king.com account and sync with Facebook instructions

In the instructions simply jump to the part where you already have a King.com account but want to sync it.

Regarding not receiving boosters we have some good news for you: This issue should be solved during this week

Sharon_Loose said:

hi Elsa there are no end of us have lost sugar drops and this is nothing to do with old or new versions as it includes many of us who are playing on iPads/iPhones so can only play on the app. So this is only the new version. Nothing to do with flash or html5

Hi Sharon, I think I need to take a week's vacation away from all games! LOL! On mobile devices you should only have the new version. It was on king.com using Flash or playing through Facebook where the game might have gone back to the old version that wasn't working. From what I heard hopefully everything should be back to normal some time this week. *keeping fingers crossed*

CatJ said:

Great! Any idea when that would be? Also...I tried to bring up the game on facebook but can't get the whole playing field to show up. Half the board is covered by a menu on the right hand side of all the games available. How do I get rid of that? https://screenshots.firefox.com/iTLjBlTfDstERrMD/apps.facebook.com

Hi @CatJ, I have seen this happen before. Are you playing through Chrome? That's where it seems to be happening. You have to go into the Chrome settings, the three dots on the top right of the page. Check your zoom setting because that is what caused the problem in the past.

Just thought of something else. If you are playing on another browser check their settings too. Also if ever you are on a browser and want to maximize or minimize the size of the page you could hold down the CTRL key and the minus or plus signs on the number keypad.

Image: https://us.v-cdn.net/6030983/uploads/editor/vs/lj6alcj06wxu.png

I'm using Firefox, not Chrome. I see nothing in the Firefox settings that have to do with a zoom feature either. And I know how to maximize and minimize windows. If the menu were a separate window I wouldn't be asking for help. It's part and inseparable from the game window. Any other suggestions that I could try?

CatJ said:

I'm using Firefox, not Chrome. I see nothing in the Firefox settings that have to do with a zoom feature either. And I know how to maximize and minimize windows. If the menu were a separate window I wouldn't be asking for help. It's part and inseparable from the game window. Any other suggestions that I could try?

I just did this print screen on Firefox. Are you not able to see it when you click on the 3 lines on the top right? It might not help you but just wanted to let you know that Firefox has it too.

Are you playing through just Facebook or Facebook gameroom? See if following QueenMia's steps on this link helps you: https://community.king.com/en/candy-crush-saga/discussion/226204/all-of-the-candy-crush-games-are-no-longer-letting-me-play-saying-i-need-to-update-my-browser#latest

Yes, I was looking in the wrong place. Thanks! Unfortunately, it's already at 100% and adjusting it up or down didn't change anything. But thanks for trying.

CatJ said:

I think we're both feeling the pain at this point. But it's just a game. I can find other non-King games to use as breaks from work. It's just a shame to play 2,731 levels and then find the system is broken. Again...thanks for your efforts.

You are welcome! If I hear of anything else I will write you.

Baldieboyz said:

Hi Cat Ive been having the same problem with collecting booster from the the daily win spin wheel, you collect the booster but the tab shows that you haven't got it. Elsa please note not all of us use Facebook or windows, some of us play on king.com via safari on Mac and I can assure you that Im using the latest versions of both Safari and Flash and no problems with Wi-Fi either. Thanks Baldieboyz

The studio is working on a fix so you should expect to see it working within the next few days.

P4bloJ4ckson

Playing on iPhone. No sugar drop feature over the last couple of days. Any information on this issue please?

thanks

mel21 said:

Hi Jenny I have tried that. Just to let you know when I tap score and progression sync facebook connect then I have a pop up to say score and progress sync on top and then on the bottom it says nothing will be passed to facebook and if you close that you go back to the game. So I dont know

Hi there, I have sent you a private message with further details regarding syncing King.com and Facebook. You will find private messages here on right top corner.