Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Once you have the number, please complete the contact form
from this link: https://soporto.king.com/contact
They can manually go into your account and get your progress back. You will get an email with a ticket number from them. Please make sure to use this topic and subtopic when completing the form.
@SuperTapperPlus you might want to take note of what I just wrote if you come across anyone else who has lost their progress.