Sign Up!

🌶️🍬 Hot & Sweet right now in Candy Crush Saga!
What's happening in Candy? 🍬
 🎶 Get Ready for the Candy Crush Music Season here 🎶
 🎯 Help us imagine new Candy Crush-Themed Products and a chance to win Gold Bars 🍭 - Join Now

Episode race is not working. Is anyone else having this problem?

24

Comments

  • _Elsa_
    _Elsa_ Posts: 36,889 Sweet Legend
    I didn't want to say anything to you before when you said that you contacted customer service but I had a feeling that you would get that response because other players have gotten the same response.  Customer service is good for lost progress or purchase issues.  Let's wait until @Jelly Jenny comes here and checks with the studio to find out what's happening.
    Flag · Helpful 1Sweet Love Haha
  • Amrussell
    Amrussell Posts: 45 Level 2
    Thanks so much @Elsa They have actually been pretty good at helping me out. I unfortunately closed the ticket with other issues and starting the game from level 1. The episode race was doing the same thing but I was told to close the ticket and open a new case. She did credit me with 5 gold bars as a courtesy but I should've had close to 70+ plus by grrr lol. The usual time I get a reply is 5am lol. Let's see what happens here and there. I appreciate all your help and support. I will keep you posted if I get a reply before you are able to  
    Thanks again, I really appreciate the community and Superstars! 
    Flag · Helpful Sweet Love Haha
  • _Elsa_
    _Elsa_ Posts: 36,889 Sweet Legend
    You are back at level 1?  Do you need your progress back on track?  If so, please let me know and I'll give you information for that.
    Flag · Helpful Sweet Love Haha
  • Amrussell
    Amrussell Posts: 45 Level 2
    No but thanks for asking. I requested to start over. Lol Everything was working fine until I started over... Smh Like I said, temporary insanity got the best of me @Elsa lol
    Flag · Helpful Sweet Love 1Haha
  • Amrussell
    Amrussell Posts: 45 Level 2
    Hi @Elsa Haven't heard back from customer support . Guess my winning streak ran out with their quick response lol. Has @Jelly Jennybeen around the community today? Please help, "totally frustrated" aka me! Hahaha 
    Flag · Helpful Sweet Love Haha
  • _Elsa_
    _Elsa_ Posts: 36,889 Sweet Legend
    Sometimes it takes a bit longer to hear from them.  Yes I saw her posting but you just tagged her in your message so she might see it tomorrow when she is back n the office.
    Flag · Helpful Sweet Love Haha
  • Amrussell
    Amrussell Posts: 45 Level 2
    Hi @Elsa. Oh, okay. I thought you tagged her already, my bad. Lol I am tempted to uninstall and reinstall but am worried it will do the same thing. I don't mind loosing the boosters if I knew it would be fixed. lol
    Thanks again for all your help. I appreciate it very much 
    Flag · Helpful Sweet Love Haha
  • _Elsa_
    _Elsa_ Posts: 36,889 Sweet Legend
    Let’s see what happens tomorrow.
    Flag · Helpful Sweet Love Haha
  • Amrussell
    Amrussell Posts: 45 Level 2
    Okay  no problem  Thanks again 
    Flag · Helpful Sweet Love Haha
  • Amrussell
    Amrussell Posts: 45 Level 2
    Good morning @Elsa. I have no idea what to do  I haven't heard from @Jelly Jennyand customer support asked me to send screenshots almost 2 day's ago. Seems like I am the only one having this issue  thinking about uninstalling ans installing again. Since I will all my boosters I would rather start from the beginning bit it took 4 day's last time I requested that lol
    Flag · Helpful Sweet Love Haha

Hey! Would you like to give us your opinion?

Categories