Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Episode race is not working. Is anyone else having this problem?

Okay, here I go again. I am going to uplaod screenshots When I pass and it's time to collect the gold bars, no "claim" button just "play"! Secondly I can only win 3rd place since there are 2 players permanently stuck on 1st and 2nd place I would've won 1st every time... grrr lol

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Comments

I think you probably had something to do with it 😆 Have a great day and thanks again @Jelly Jenny

That's awesome @Amrussell! Thanks for letting me know

Thanks so much @Jelly Jenny everything is finally working now.

You will receive a reply to your email - don't worry. In order to avoid confusion it's best to keep the troubleshooting in one place, that being the emails for you. Many thanks for your patience

You are welcome!

@Elsa thanks so much for your help

No @Amrussell , I think they all have a lot of things going on today and tomorrow in the office so not sure if anyone will really be coming here. We can still tag her so when she does get her she will see the messages.

@Elsa obviously there's a glitch. Prior to starting over I had it every day! Ready to uninstall and reinstall grrr! Hahaha
Is @""Jelly Jenny" - hiding from us? Hahaha

bearwithme said:

@Amrussell - when they reset your game - did you lose all your boosters?

@bearwithme of course! Lol

bearwithme said:

@Elsa @Amrussell - I played and won the first episode race yesterday and got the 5 gold bars. I will probably lose the second one because I am waiting to complete the sticker challenge (just got the second sticker this morning).

I only got it for the first 15 levels. When the 2nd 15 levels started it was gone!

@Amrussell - when they reset your game - did you lose all your boosters?

@bearwithme I tried contacting customer support again and can't even send a email now lol I give up. This has been going on for almost 5 day's. I was talking to customer support as soon as the game was reinstalled by them and she gave me 5 gold bars instead of the 25 and said not to worry about it. She also made a mistake and said she reset another game I play nit this one. Took almost 24 hours to get a reply stating she reset the correct game, omg! Lol

@Amrussell - well I hope someone can help you out. Maybe it will clear itself. I had a glitch where the daily sugar drop collection didn't go back to zero and kept adding on the the end (so it was at over 200) and it finally cleared itself. Of course (it was on a tablet) I did both a soft boot and hard booted the device, however initially that didn't correct the problem, but a day or two later it was back to normal.

@bearwithme exactly lol

@Amrussell - definitely sounds like a glitch. When you start your race - all 5 of you should be at the beginning but once you start the episode - then the other players start to move.

@bearwithme I started the game from the beginning and had almost 4000 levels. Worked for me, no problems at all. Ever since I started again, at the beginning of each race 3 players are already at the end.

@Elsa @Amrussell - I played and won the first episode race yesterday and got the 5 gold bars. I will probably lose the second one because I am waiting to complete the sticker challenge (just got the second sticker this morning).

I played it yesterday but forgot to check if I got any gold bars. So I have no clue if I got any gold bars. If all else fails, then the last resort is to uninstall and reinstall as long as you are aware that you will lose all boosters.

Good morning @Elsa. I have no idea what to do I haven't heard from @Jelly Jennyand customer support asked me to send screenshots almost 2 day's ago. Seems like I am the only one having this issue thinking about uninstalling ans installing again. Since I will all my boosters I would rather start from the beginning bit it took 4 day's last time I requested that lol

Okay no problem Thanks again

Comments

I think you probably had something to do with it 😆 Have a great day and thanks again @Jelly Jenny

That's awesome @Amrussell! Thanks for letting me know

Thanks so much @Jelly Jenny everything is finally working now.

You will receive a reply to your email - don't worry. In order to avoid confusion it's best to keep the troubleshooting in one place, that being the emails for you. Many thanks for your patience

You are welcome!

@Elsa thanks so much for your help

No @Amrussell , I think they all have a lot of things going on today and tomorrow in the office so not sure if anyone will really be coming here. We can still tag her so when she does get her she will see the messages.

@Elsa obviously there's a glitch. Prior to starting over I had it every day! Ready to uninstall and reinstall grrr! Hahaha
Is @""Jelly Jenny" - hiding from us? Hahaha

bearwithme said:

@Amrussell - when they reset your game - did you lose all your boosters?

@bearwithme of course! Lol

bearwithme said:

@Elsa @Amrussell - I played and won the first episode race yesterday and got the 5 gold bars. I will probably lose the second one because I am waiting to complete the sticker challenge (just got the second sticker this morning).

I only got it for the first 15 levels. When the 2nd 15 levels started it was gone!

@Amrussell - when they reset your game - did you lose all your boosters?

@bearwithme I tried contacting customer support again and can't even send a email now lol I give up. This has been going on for almost 5 day's. I was talking to customer support as soon as the game was reinstalled by them and she gave me 5 gold bars instead of the 25 and said not to worry about it. She also made a mistake and said she reset another game I play nit this one. Took almost 24 hours to get a reply stating she reset the correct game, omg! Lol

@Amrussell - well I hope someone can help you out. Maybe it will clear itself. I had a glitch where the daily sugar drop collection didn't go back to zero and kept adding on the the end (so it was at over 200) and it finally cleared itself. Of course (it was on a tablet) I did both a soft boot and hard booted the device, however initially that didn't correct the problem, but a day or two later it was back to normal.

@bearwithme exactly lol

@Amrussell - definitely sounds like a glitch. When you start your race - all 5 of you should be at the beginning but once you start the episode - then the other players start to move.

@bearwithme I started the game from the beginning and had almost 4000 levels. Worked for me, no problems at all. Ever since I started again, at the beginning of each race 3 players are already at the end.

@Elsa @Amrussell - I played and won the first episode race yesterday and got the 5 gold bars. I will probably lose the second one because I am waiting to complete the sticker challenge (just got the second sticker this morning).

I played it yesterday but forgot to check if I got any gold bars. So I have no clue if I got any gold bars. If all else fails, then the last resort is to uninstall and reinstall as long as you are aware that you will lose all boosters.

Good morning @Elsa. I have no idea what to do I haven't heard from @Jelly Jennyand customer support asked me to send screenshots almost 2 day's ago. Seems like I am the only one having this issue thinking about uninstalling ans installing again. Since I will all my boosters I would rather start from the beginning bit it took 4 day's last time I requested that lol

Okay no problem Thanks again

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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…

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⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.