Keep Sugar Drops

Totally agree@ Joe000
I miss original sugar drops. New form is not as good as original. Don't be stingy! Please generous to us!

The King has returned Sugar Drops In a new form. No longer do you get boosters you can stockpile. The level rewards are now timed so yup have to use them right away. BOO. Bring back the original Sugar Drops Please!
Joe

Joe000 said:

I received a message from CCS Customers Service. They might be able to restore Sugar Drops on a one to one basis? Thank the King for making my Drops reappear.
“
Hi Joe,

Thank you for your reply.

We are reviewing this further with our Technical Team so we can help get everything back to normal again. They have asked that we receive an updated contact from your game so we can investigate further. Please reply within the game app, and include the ticket number below in the response so we can locate your message.

The easiest way for us to find this is if you contact us through the in-game contact form. You can find this form by following these steps:

- Open Candy Crush Saga.
- DO NOT TAP ON PLAY
- Tap on the Pink Gearwheel in the bottom left corner.
- Tap on the Green wheel button to open the "Settings " menu.
- Scroll down until you find a yellow ? symbol "Help Center"
- Select any topic, E.g ''purchases'', at the end of the menu you will find a green button "Contact us" . Tap on it.
- Make sure that the same email address is populated and then add the reference number of this ticket 8062685 inside the box.

By using this form we will then have instant access to valuable information, like your player ID, device make and model and the app version currently installed.

We look forward to hearing back and assisting you further.

Kyle,
King Player Relations”

Perhaps we can get Sugar Drops for ALL.
Joe

congrats

@MataiceAlison - so sorry to hear you still haven't got your sugar drops back yet. They seem to have been restored for quite a few people. I will tag @Jelly Jenny again to ask her for an update however she is on vacation so she probably won't reply until the end of next week.
@Joe000 - hopefully your sugar drops reappear soon too.

I received a message from CCS Customers Service. They might be able to restore Sugar Drops on a one to one basis? Thank the King for making my Drops reappear.
“

Hi Joe,

Thank you for your reply.

We are reviewing this further with our Technical Team so we can help get everything back to normal again. They have asked that we receive an updated contact from your game so we can investigate further. Please reply within the game app, and include the ticket number below in the response so we can locate your message.

The easiest way for us to find this is if you contact us through the in-game contact form. You can find this form by following these steps:

- Open Candy Crush Saga.
- DO NOT TAP ON PLAY
- Tap on the Pink Gearwheel in the bottom left corner.
- Tap on the Green wheel button to open the "Settings " menu.
- Scroll down until you find a yellow ? symbol "Help Center"
- Select any topic, E.g ''purchases'', at the end of the menu you will find a green button "Contact us" . Tap on it.
- Make sure that the same email address is populated and then add the reference number of this ticket 8062685 inside the box.

By using this form we will then have instant access to valuable information, like your player ID, device make and model and the app version currently installed.

We look forward to hearing back and assisting you further.

Kyle,
King Player Relations”

Perhaps we can get Sugar Drops for ALL.
Joe

Sukanta_Biswas said:

Sugar drop problem resolved for some players 😀 Check your's

oohh no i can't find mine

mamacathy said:

King, PLEASE RETURN SUGAR DROPS TO ALL CC PLAYERS. Thankfully, my sugar drops have returned. It's not fair or enjoyable for other players, who have been loyal players to you, to have their drops taken away. Impossible to get through new levels with less moves and especially without drops. Be kind and fair to all.

seriously i updated my game thinking to get better experience only to find out that my sugar drops are gone

please king this is not fair the sugar drops help us (players) alot

Sukanta_Biswas

Sugar drop problem resolved for some players 😀 Check your's

mamacathy

Long live the Sugar Drops!!! Thanks, King.

I'm so glad everyone seems to have got their sugar drops back. See - speaking up in the community works and King does listen. It may take longer in some cases than others but your opinions and requests are heard and do matter. Now that you have become active in the community I hope you continue to explore and participate here. You can start your own discussions or participate in others and of course definitely enter the various contests and win some gold bars!
Anyway - I am extremely glad it worked out for everyone!

Lindsey_Ash

Finally, my sugar drops are back. I am sooo excited. Thank you King for listening to us. People will be very happy.

adylanfan

Sugar drops reinstalled on my device as well. Thanks King.

Thanks to King! My sugar drops returned. Listening to advice is the best way to win over the players. Love you!

quiltedpink

Oh my gosh, I am so excited. My sugar drops are back! Thank you for listening to us.

There is hope. @bougd55 just mentioned receiving sugar drops again. Also - some people could no longer reset their boards at all. Whatever board you got was it and you had no control where your boosters landed on the board. King has now changed it so that the game boards can be reset. So King does listen and they will make changes. Another example is the build a bot. The ability to use it on previous levels was removed, but that appears to be gradually changing and more and more people are able to use their bot on old levels. So please do not give up hope. Let King know how you feel (please get people to vote on the poll) and hopefully everyone will soon get their sugar drops back.

O M G. The Drops are back on my game. I would like to thank those at King for restoring my favorite game.
Joe

bougd55

I have been without sugar drops for about 6 weeks now an just a few minutes ago I put the game on a low and behold my sugar drops are back !!!!! Hopefully for good this time !!!!

Just got an interesting response from King Player Relations.
“

Hi Joe,

Thank you for getting back to us.

I am sorry to hear Sugar Track is still not available for you, and the piggy bank and Build-A-Bot are appearing in duplicate.

While I wish we could manually return Sugar Track back to your game for your enjoyment, this is simply not something we have the ability to manually add, and will at times not be available while in the process of being updated, tested or going through trials. Events and challenges can also go through rotations in availability, to allow the opportunity to new groups players to try out the feature that they may not have had a previous turn to try out yet. I have taken the opportunity as well as my colleague to let our Development Team and Studio know this is a missed feature and you are hoping for its soon return, however we simply don't have any additional information on when this may be or any future availability on events such as this.

With that said, I have sent this information regarding the build-a-bot and piggy bank to our Technical Team for further review and will get back to you once we have additional information or steps regarding this situation.

We thank you for your patience and cooperation, and we will chat again with you soon.

Kyle,
King Player Relations”

@Bianco_Kong
You said, “I think Candy Crush Soda is better than candy crush saga, because everyone is playing under fair conditions, and everyone has the same chance of getting boosters.“
I disagree that in Soda, CCSS, everyone has the same chance of getting boosters. In Soda the person who pays the most gets the most boosters. In Candy CCS, by using Sugar Drops, the more you played the more boosters you got. Now the King has taken them away, making it just like all the other King game. A King cash machine.
Joe

@Joe000
Sugar drops still haven't come back, will I continue to wait? Even so, I think Candy Crush Soda is better than candy crush saga, because everyone is playing under fair conditions, and everyone has the same chance of getting boosters. Keep sugar drops is definitely a reasonable request.

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Comments

Totally agree@ Joe000
I miss original sugar drops. New form is not as good as original. Don't be stingy! Please generous to us!

Joe000 said:

I received a message from CCS Customers Service. They might be able to restore Sugar Drops on a one to one basis? Thank the King for making my Drops reappear.
“
Hi Joe,

Thank you for your reply.

We are reviewing this further with our Technical Team so we can help get everything back to normal again. They have asked that we receive an updated contact from your game so we can investigate further. Please reply within the game app, and include the ticket number below in the response so we can locate your message.

The easiest way for us to find this is if you contact us through the in-game contact form. You can find this form by following these steps:

- Open Candy Crush Saga.
- DO NOT TAP ON PLAY
- Tap on the Pink Gearwheel in the bottom left corner.
- Tap on the Green wheel button to open the "Settings " menu.
- Scroll down until you find a yellow ? symbol "Help Center"
- Select any topic, E.g ''purchases'', at the end of the menu you will find a green button "Contact us" . Tap on it.
- Make sure that the same email address is populated and then add the reference number of this ticket 8062685 inside the box.

By using this form we will then have instant access to valuable information, like your player ID, device make and model and the app version currently installed.

We look forward to hearing back and assisting you further.

Kyle,
King Player Relations”

Perhaps we can get Sugar Drops for ALL.
Joe

congrats

I received a message from CCS Customers Service. They might be able to restore Sugar Drops on a one to one basis? Thank the King for making my Drops reappear.
“

Hi Joe,

Sukanta_Biswas said:

Sugar drop problem resolved for some players 😀 Check your's

oohh no i can't find mine

mamacathy said:

King, PLEASE RETURN SUGAR DROPS TO ALL CC PLAYERS. Thankfully, my sugar drops have returned. It's not fair or enjoyable for other players, who have been loyal players to you, to have their drops taken away. Impossible to get through new levels with less moves and especially without drops. Be kind and fair to all.

seriously i updated my game thinking to get better experience only to find out that my sugar drops are gone

please king this is not fair the sugar drops help us (players) alot

Sukanta_Biswas

Sugar drop problem resolved for some players 😀 Check your's

mamacathy

Long live the Sugar Drops!!! Thanks, King.

Lindsey_Ash

Finally, my sugar drops are back. I am sooo excited. Thank you King for listening to us. People will be very happy.

adylanfan

Sugar drops reinstalled on my device as well. Thanks King.

Thanks to King! My sugar drops returned. Listening to advice is the best way to win over the players. Love you!

quiltedpink

Oh my gosh, I am so excited. My sugar drops are back! Thank you for listening to us.

O M G. The Drops are back on my game. I would like to thank those at King for restoring my favorite game.
Joe

bougd55

I have been without sugar drops for about 6 weeks now an just a few minutes ago I put the game on a low and behold my sugar drops are back !!!!! Hopefully for good this time !!!!

Just got an interesting response from King Player Relations.
“

Hi Joe,