Lost my levels

catompkins · June 2019

One day I opened up my candy crush game to play and all my levels were gone and it started me back at level one. You’re only directions to get them back include disconnecting from Facebook. I was not connected to Facebook so how can I get my levels back

_Elsa_ · June 2019

Hi @catompkins, welcome to our community. If you do not play the game through Facebook or the Kingdom then you can lose your levels at any time. My suggestion is to create a Kingdom account by following the steps on here:

: https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1

Once you have this account, you will need to get your user ID # and you can follow the steps on this link.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form.

Lost my levels

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