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Need to move game info to new Facebook account

My mother-in-law got a new iPad, but had to get a new Facebook account because she couldn't remember any of her credential info with the original account. Is there any way to move her game info (levels, etc) from the old account to the new. She still has the old iPad and still plays Candy Crush Saga on it because she doesn't want to start over. Thanks.

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Accepted answers

@Elsa and @Crimson_Dawn - thanks again for the help! King support got my mother in-law migrated from her unknown account on her old iPad to the new one using a King account.

I will keep you posted. It just might take several weeks since she doesn't live in the same town. Thanks for the account advice - that sounds like a good idea.

All comments

Hi @Elsa, no I'm not, but thanks for asking. I'm actually not much of a game player, just an old engineer helping my mother in-law. Have a good week!

Hey @3DGramps are you doing the community contest right now? If not, check in my signature and the link should be there.

You were kind enough to connect me with the right people. Thats half the battle - thanks again!

That's great, @3DGramps! Glad we could help, even though I didn't really do anything.

3DGramps said:

@Elsa and @Crimson_Dawn - thanks again for the help! King support got my mother in-law migrated from her unknown account on her old iPad to the new one using a King account.

Awesome! Thanks for letting us know!

@Elsa and @Crimson_Dawn - thanks again for the help! King support got my mother in-law migrated from her unknown account on her old iPad to the new one using a King account.

I will keep you posted. It just might take several weeks since she doesn't live in the same town. Thanks for the account advice - that sounds like a good idea.

Please let me know when she gets the progress updated? She could also use her new Facebook account to play the game but I don't trust Facebook. Just started seeing messages here again that they can't send or receive lives. In the past it always turned out to be a Facebook glitch and now I'm wondering if their glitch is back.

Thank you @Elsa! I really appreciate your and @Crimson_Dawn's help.

Ok I'm now back on my computer. @3DGramps this is what can be done. You can create a Kingdom account and you can read all about it here:

https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1

The next step would be to get the user ID # and you can follow the steps on this link.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form.

Thanks for tagging me @Crimson_Dawn. Unfortunately I am not at home today but yes @3DGramps the progress can be transferred. It’s a holiday here today so I’m not sure what time I will get home. Once I am back on my computer I can give you links and more information. I will tag you once I am back on my computer.

Thanks @Crimson_Dawn - I was also wondering if one could log out of the Facebook account, create a King account and have the levels sync with it?

Hello, @3DGramps! Unfortunately, I don't think you can transfer your game from one Facebook account to another. Just to be sure, I'm going to tag @Elsa because she knows more than I do.

Accepted answers

I will keep you posted. It just might take several weeks since she doesn't live in the same town. Thanks for the account advice - that sounds like a good idea.

@Elsa and @Crimson_Dawn - thanks again for the help! King support got my mother in-law migrated from her unknown account on her old iPad to the new one using a King account.

All comments

Hello, @3DGramps! Unfortunately, I don't think you can transfer your game from one Facebook account to another. Just to be sure, I'm going to tag @Elsa because she knows more than I do.

Thanks @Crimson_Dawn - I was also wondering if one could log out of the Facebook account, create a King account and have the levels sync with it?

Thanks for tagging me @Crimson_Dawn. Unfortunately I am not at home today but yes @3DGramps the progress can be transferred. It’s a holiday here today so I’m not sure what time I will get home. Once I am back on my computer I can give you links and more information. I will tag you once I am back on my computer.

Ok I'm now back on my computer. @3DGramps this is what can be done. You can create a Kingdom account and you can read all about it here:

https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1

The next step would be to get the user ID # and you can follow the steps on this link.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form.

Thank you @Elsa! I really appreciate your and @Crimson_Dawn's help.

Please let me know when she gets the progress updated? She could also use her new Facebook account to play the game but I don't trust Facebook. Just started seeing messages here again that they can't send or receive lives. In the past it always turned out to be a Facebook glitch and now I'm wondering if their glitch is back.

I will keep you posted. It just might take several weeks since she doesn't live in the same town. Thanks for the account advice - that sounds like a good idea.

@Elsa and @Crimson_Dawn - thanks again for the help! King support got my mother in-law migrated from her unknown account on her old iPad to the new one using a King account.

3DGramps said:

@Elsa and @Crimson_Dawn - thanks again for the help! King support got my mother in-law migrated from her unknown account on her old iPad to the new one using a King account.

Awesome! Thanks for letting us know!

That's great, @3DGramps! Glad we could help, even though I didn't really do anything.

You were kind enough to connect me with the right people. Thats half the battle - thanks again!

Hey @3DGramps are you doing the community contest right now? If not, check in my signature and the link should be there.

Hi @Elsa, no I'm not, but thanks for asking. I'm actually not much of a game player, just an old engineer helping my mother in-law. Have a good week!

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