Lost levels

Crimson_Dawn · June 2019

Hello, @bubabuba! I'm not sure if you noticed, but this is the Candy Crush Saga section of the community. I'm going to tag @Jelly Jenny to move this to the Soda section of the community. Now, concerning your question, did you have your game synced to your Facebook account or a Kingdom account?

firebombmarkus · June 2019

Hi @bubabuba and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the instructions on the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

Ana2308 · June 2019

Hello. I was on 799 level yesterday and today after I open the game you delete all my progress and put me again on level one. After so many hours and days I spent playing this game, not to mention money i spend, you just killed all desire in me to start all over again. Thanx for nothing.

firebombmarkus · June 2019

Hi @Ana2308 and welcome to our adorable Community 😊 I am sorry this happened to you but don't worry, we can solve this together. Please follow the steps on the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

Let me know if you need assistance. Have a wonderful day 🤗

Ana2308 · June 2019

Hi firebombmarkus
Thanx for replay and help, but i don't think there is hope for me. I never register on Facebook or Kingdom. I look this on good side, i will save a lot of hours and money in future.

firebombmarkus · June 2019

@Ana2308 It's all your choice, of course, 😊 What I suggest is that you connect the game to either Facebook or Kingdom now, play a level and fill in the support form here https://soporto.king.com/contact and they'll try to help you out the best they can. Please be sure to select the correct topic ("Problems with my game") and subtopic ("Game didn't save"). Once you fill in the form you will receive an automated email message. You need to reply to that message in order for the team to reach you. I hope this will solve your problem.

Linda_Miller · June 2019

I have lost all my levels. Back to zero on my iPhone only. I have tried supports advice and removed candy crush and Facebook and reinstalled them and that did not work. Can anybody help me get my levels back?

Jelly_Jenny · June 2019

Hi @Linda_Miller

Check out the post in this thread that I have moved your question to. It will explain all scenarios why you would lose your progress and what to do to get back on track.

TataRodri1215 · June 2019

Hello, I am on level 240 on Candy Crush and was prompted to log into facebook to 'Save My Progress'. I tried logging in, but it started me off on level one again, and took away my boosters. So I logged back out of facebook to get my data back, but it still had me at level one with my boosters and gold bars gone

It shows me some of the levels that I have completed, and I have to scroll all the way up to find my level that I am at. Is there anyway to return my game back to normal??? Please help, anyone out there! Thanks!

Sukanta_Biswas · June 2019

Hello TataRodri1215
I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

You can sync game progress with a Facebook for a single time. So if you try to sync with other Facebook, it might be. If you have any old facebook, try log in with id.
If this is not resolved then contact King Care. When contacting King Care, please write your game ID. See here how to find your Game Id

Lost levels

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