Have you lost your levels? A guide on how to keep your game saved. Please READ before posting

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Answers

  • firebombmarkusfirebombmarkus Posts: 6,154 Superstar
    @Ana2308 It's all your choice, of course, 😊 What I suggest is that you connect the game to either Facebook or Kingdom now, play a level and fill in the support form here https://soporto.king.com/contact and they'll try to help you out the best they can. Please be sure to select the correct topic ("Problems with my game") and subtopic ("Game didn't save"). Once you fill in the form you will receive an automated email message. You need to reply to that message in order for the team to reach you. I hope this will solve your problem.
    You can find out more about our Superstars here

    The only way outside is inside. Namaste 🙏🏻
  • Linda_MillerLinda_Miller Posts: 0
     I have lost all my levels. Back to zero on my iPhone only. I have tried supports advice and removed candy crush and Facebook and reinstalled them and that did not work. Can anybody help me get my levels back?
  • Jelly JennyJelly Jenny Posts: 1,375 Community Moderator
    Hi @Linda_Miller :waving:

    Check out the post in this thread that I have moved your question to. It will explain all scenarios why you would lose your progress and what to do to get back on track. :+1:



    Ready to celebrate Candy Crush Saga level 5000? Gold Bars and exclusive swag here! 
    Are you the most brilliant Diamond Diaries racer? Fame, gold and glory here!
  • TataRodri1215TataRodri1215 Posts: 0
    Hello, I am on level 240 on Candy Crush and was prompted to log into facebook to 'Save My Progress'. I tried logging in, but it started me off on level one again, and took away my boosters. So I logged back out of facebook to get my data back, but it still had me at level one with my boosters and gold bars gone :( It shows me some of the levels that I have completed, and I have to scroll all the way up to find my level that I am at. Is there anyway to return my game back to normal??? Please help, anyone out there! Thanks!
  • Sukanta_BiswasSukanta_Biswas Posts: 5,188 Superstar
    Hello TataRodri1215
    I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

    You can sync game progress with a Facebook for a single time. So if you try to sync with other Facebook, it might be. If you have any old facebook, try log in with id.
    If this is not resolved then contact King Care. When contacting King Care, please write your game ID. See here how to find your Game Id 
    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good day 🙏


  • YashRawatYashRawat Posts: 8
    I was on level 1985 but when i reinstall game i have lost the level of my game i want on level 1985
  • firebombmarkusfirebombmarkus Posts: 6,154 Superstar
    Hi @YashRawat and welcome to our adorable Community 😊 I am sorry this happened to you but don't worry, we can solve this together. Please follow the instructions on the link below and you will see how to get your progress back.

    https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

    Thank you for your understanding. Let me know if you need assistance. Have a wonderful day 🤗
    You can find out more about our Superstars here

    The only way outside is inside. Namaste 🙏🏻
  • YashRawatYashRawat Posts: 8
    I was on level 1985 but when i reinstall game i have lost the level of my game i want on level 1985
  • firebombmarkusfirebombmarkus Posts: 6,154 Superstar
    @YashRawat I understand you but you need to follow the steps on the link above. I am posting it again for you so you can do it.

    https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

    You can find out more about our Superstars here

    The only way outside is inside. Namaste 🙏🏻
  • dianaperez200dianaperez200 Posts: 36 ✭✭
    edited June 28
    this is the profile king has. It’s not Facebook.com. It’s *****edited due to privacy****. And my fb profile is  the one with the badge. That’s the one I need in cc. The right profile is the bottom one so I can get my progress back. Please fix it I want to play. Thank you.
  • Sukanta_BiswasSukanta_Biswas Posts: 5,188 Superstar
    Hello dianaperez200
    I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

    I guess, you did not sync the game between Facebook and kingdom. So this is your problem. You have to sync the game first. Let me know if my guess is correct.
    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good day 🙏


  • dianaperez200dianaperez200 Posts: 36 ✭✭
    I don’t know what you mean. Can you please help me get back on track.
  • dianaperez200dianaperez200 Posts: 36 ✭✭
    I’ve been in this community. I’ve been with king candy crush since 2014. I’ve always had the same email. I’ve logged out before and never had this problem. Please can you help me get my progress back. It’s my iPad, it’s fine on my Android phone.
  • dianaperez200dianaperez200 Posts: 36 ✭✭
    Sukanta I think it’s very rude of you to say it’s my problem. When king community is here to help the players 😰😓☹️😡
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