Lost levels

@Elsa Thank you, I can indeed send lives individually, only the group button doesn't do anything anymore. BUT: I don't receive any lives anymore, not for a few weeks now.

Also, I cannot send extra turns individually, that doesn't work whether grouped or individual.

On the mobile devices, I updated the app - and regret it, it does work, but the design is overloaded and the advertisements are getting on my nerves...

Creative_Elsa

@Chasey, they changed the send lives not too long ago. I'm not sure if this applies to different platforms. Below is a print screen taken from Windows 10 and the only way that you can send lives to your friends now is to click on the pink icon to the right of each name. You now have to send them individually instead of a group. See if you can do that and if it works for you.

There is an issue with king.com and the studio is working on a fix.

@sammiebee13, if you are playing the game on king.com there are issues with it. The studio is aware of it and they are trying to find a fix.

I would also like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We run contests here all the time so check it out for a chance to win gold bars.

sammiebee13

I am having the same issue with not being able to receive lives that were sent to me, send lives to others or get any unlock tickets to move to the next episode. This has been going on for two or more weeks and I am becoming increasingly frustrated!

When I click on "help all friends", the button doesn't respond and nothing happens.

king2.jpg

When I click on "send to all", the button turns grey, but nothing else happens, I cannot send lives to all anymore.

king.jpg

Hello, both are on Windows 7 64 bit and haven't been updated or changed recently.

@YashRawat I understand you but you need to follow the steps on the link above. I am posting it again for you so you can do it.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

I was on level 1985 but when i reinstall game i have lost the level of my game i want on level 1985

Hi @YashRawat and welcome to our adorable Community 😊 I am sorry this happened to you but don't worry, we can solve this together. Please follow the instructions on the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

Thank you for your understanding. Let me know if you need assistance. Have a wonderful day 🤗

I was on level 1985 but when i reinstall game i have lost the level of my game i want on level 1985

mercerik

@Chasey!

Hi there, Chasey! Welcome to the Community!

You mentioned 2 Computers when playing Candy Crush Saga. Do you know the Operating System running in your Computers? Is it Windows 10?

Are all your devices recently updated?

Please let me know!

Thanks!

For a few weeks now I cannot send friends extra lives or extra turns, I don't get any lives or extra turns from anybody either.
This happens on:
2 different computers when playing on the website king.com
1 smartphone Android
1 tablet Android

It has nothing to do with flash installation/settings, clearing cookies, and all the usual stuff.

Whenever I click on the corresponding buttons, they move slightly, but nothing happens, I can close that popup window and that's it.

I am at level 2279 and this has never happened before, and now on 4 devices?!

Sukanta_Biswas

Hello TataRodri1215
I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

You can sync game progress with a Facebook for a single time. So if you try to sync with other Facebook, it might be. If you have any old facebook, try log in with id.
If this is not resolved then contact King Care. When contacting King Care, please write your game ID. See here how to find your Game Id

TataRodri1215

Hello, I am on level 240 on Candy Crush and was prompted to log into facebook to 'Save My Progress'. I tried logging in, but it started me off on level one again, and took away my boosters. So I logged back out of facebook to get my data back, but it still had me at level one with my boosters and gold bars gone

It shows me some of the levels that I have completed, and I have to scroll all the way up to find my level that I am at. Is there anyway to return my game back to normal??? Please help, anyone out there! Thanks!

Jelly_Jenny

Hi @Linda_Miller

Check out the post in this thread that I have moved your question to. It will explain all scenarios why you would lose your progress and what to do to get back on track.

Linda_Miller

I have lost all my levels. Back to zero on my iPhone only. I have tried supports advice and removed candy crush and Facebook and reinstalled them and that did not work. Can anybody help me get my levels back?

@Ana2308 It's all your choice, of course, 😊 What I suggest is that you connect the game to either Facebook or Kingdom now, play a level and fill in the support form here https://soporto.king.com/contact and they'll try to help you out the best they can. Please be sure to select the correct topic ("Problems with my game") and subtopic ("Game didn't save"). Once you fill in the form you will receive an automated email message. You need to reply to that message in order for the team to reach you. I hope this will solve your problem.

Hi firebombmarkus
Thanx for replay and help, but i don't think there is hope for me. I never register on Facebook or Kingdom. I look this on good side, i will save a lot of hours and money in future.

Hi @Ana2308 and welcome to our adorable Community 😊 I am sorry this happened to you but don't worry, we can solve this together. Please follow the steps on the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

Let me know if you need assistance. Have a wonderful day 🤗

Hello. I was on 799 level yesterday and today after I open the game you delete all my progress and put me again on level one. After so many hours and days I spent playing this game, not to mention money i spend, you just killed all desire in me to start all over again. Thanx for nothing.

Comments

Creative_Elsa

There is an issue with king.com and the studio is working on a fix.

@sammiebee13, if you are playing the game on king.com there are issues with it. The studio is aware of it and they are trying to find a fix.

sammiebee13

When I click on "help all friends", the button doesn't respond and nothing happens.

king2.jpg

When I click on "send to all", the button turns grey, but nothing else happens, I cannot send lives to all anymore.

king.jpg

Hello, both are on Windows 7 64 bit and haven't been updated or changed recently.

I was on level 1985 but when i reinstall game i have lost the level of my game i want on level 1985

I was on level 1985 but when i reinstall game i have lost the level of my game i want on level 1985

Hi @Linda_Miller

Check out the post in this thread that I have moved your question to. It will explain all scenarios why you would lose your progress and what to do to get back on track.

Linda_Miller

Hi firebombmarkus
Thanx for replay and help, but i don't think there is hope for me. I never register on Facebook or Kingdom. I look this on good side, i will save a lot of hours and money in future.