King account issue

Hello @dkova26, Hearty Welcome to the Candy Crush section of our friendly King Community

I am very sorry to say that I was not able to understand about the issue!!  Can you please explain more about the issue and may be provide some screenshots to give us more clarification about the issue?

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Thank you for posting in the Community!  Have a nice day/evening!

dkova26 said:

hi,

I have no FB profile, so I do my registration in your King account and I lost everything.

my  User ID 10337743943 and my e-mail is **** edited due to privacy***

Why is that happening? and can you help me about that just finish 1503 stage

thanks

Ps. I do the registration with my phone, and now I cant log out because "there is no internet conection"??
I hawe a 10 GB and allways ON my mobile data

Hello again @dkova26 First of all, I apologize for the delayed response!!   

Thank you for providing your game User ID... It helps a lot for the King Team to look into your game  

I am sorry to keep asking you questions... I saw your other question which you have posted today  https://community.king.com/en/candy-crush-saga/discussion/260134/dkova26#latest    There, you were asking for transferring your progress to new account!!  Hence, I would like to make sure you are receiving the proper assistance you need.....  

1) Did you loose your level progress and you want it back at level # 1503?  OR did you create a new account and you want your game progress to be moved to that new account?

2) Did you mean you cannot LOG-IN to the game because of "No Internet Connection"?  You mentioned "Log Out"... logging out of the game is easy... see below screenshot



Please post back with more details, so that we can assist you further!  

Hoping for the Best!  Have a nice day!