King account issue

Question

When I registered my progres with King account, I can not play normaly on my smartphone, I cant get any of the prizes

rajniarora · Answer

I accidentally deleted my candy crush saga game when I reinstall and connect With my king account then it's didn't show my progress i was at level 2299 but now it's showing me at 950 level

PummyRaj · Answer

Hello again @dkova26 First of all, I apologize for the delayed response!!

Thank you for providing your game User ID... It helps a lot for the King Team to look into your game :+1:

I am sorry to keep asking you questions... I saw your other question which you have posted today  https://community.king.com/en/candy-crush-saga/discussion/260134/dkova26#latest    There, you were asking for transferring your progress to new account!!  Hence, I would like to make sure you are receiving the proper assistance you need.....

1) Did you loose your level progress and you want it back at level # 1503?  OR did you create a new account and you want your game progress to be moved to that new account?

2) Did you mean you cannot LOG-IN to the game because of "No Internet Connection"?  You mentioned "Log Out"... logging out of the game is easy... see below screenshot

Please post back with more details, so that we can assist you further!

Hoping for the Best!  Have a nice day!

dkova26 · Answer

Thanks, but why I can not log out when playing on mob