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My game is not responding for a week can I know why is it?

umamakhan
umamakhan Posts: 2

Level 1

When I open my game it says "unfortunately candy crush saga has stopped" 

Best Answers

  • UchihaSasuke
    UchihaSasuke Posts: 30

    Level 3

    Answer ✓
    Rarely, unknown reasons about the game was crashed.
  • firebombmarkus
    firebombmarkus Posts: 13,104
    Answer ✓
    Hi @umamakhan and welcome to our adorable Community 😊 Can you please tell me which device and OS are you using for playing this game? It would be great if you can make a screenshot so I can see what exactly is happening.

Answers

  • UchihaSasuke
    UchihaSasuke Posts: 30

    Level 3

    Answer ✓
    Rarely, unknown reasons about the game was crashed.
  • firebombmarkus
    firebombmarkus Posts: 13,104
    Answer ✓
    Hi @umamakhan and welcome to our adorable Community 😊 Can you please tell me which device and OS are you using for playing this game? It would be great if you can make a screenshot so I can see what exactly is happening.
  • umamakhan
    umamakhan Posts: 2

    Level 1

       Thank  you for replying ☺ I am using an Android phone (samsung)
  • firebombmarkus
    firebombmarkus Posts: 13,104
    @umamakhan Thank you for answering. I will ask you to do some troubleshooting steps for Android and let me know if they helped you.

    https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

    Please note that the last resort is reinstalling the game. If you do so, you will lose all the boosters because they are saved on the device's memory.
  • _Elsa_
    _Elsa_ Posts: 37,338
    Hi newbies, welcome to our community.  I would like to take a moment to offer both of you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

Hey! Would you like to give us your opinion?