Candy Crush Saga

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All You Need to Know About All Stars 2026

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Why won't the game connect to my king account?

ILikeAcid

"unknown error" when I try to connect or sign in. Can't collect prizes.

To ask your Question:

Accepted answers

ILikeAcid

Reinstalled and everything is perfect again! Had to go back to level when problem started, but it's better than starting over. I'll be back up to where I was in a few days now that I have my boosters back! I would have just reinstalled last week, but I thought it meant starting over from beginning. Thanks for trying to help me so diligently. You are great!

Sukanta_Biswas

ILikeAcid said:

When I uninstall/reinstall will I lose my levels progress? I mean, will I be starting from level 1?

You'll get back to levels, which you've synced.

Sukanta_Biswas

@ILikeAcid

We are very sorry for your problem. For sevaral reasons your game app can be corrupted,

And if this is the case, the problem can not be solved without uninstalling the game app.

In some cases if you change the password of Facebook or Kingdom without log out the game, Then the app may be corrupted.

While playing If the game app is crashing, the game app may be corrupted.

Here are some tips for not/less facing this kind of problem in the future,

Make your device software auto update.

Make your game app auto update.

Don't open game when battery below 25%

Don't accept incoming call when you playing this game.

Close all background running app before start this game.

Make free device internal memory up to 2 GB

Keep RAM free.

Read here more https://community.king.com/en/candy-crush-saga/discussion/251268/having-problems-with-your-game-crashing-or-loading-on-mobile/p1?new=1

In the current situation you will have to uninstall and reinstall and you will lose the booster, which is not refundable.

All comments

Creative_Elsa

Which King account are you trying to sign in? If it's from king.com then it should work. If you are using the account from the community it won't work.

missyandkaiya

Hi, I just created a King acct, which I am signed into right now. I then signed out of FB in the game and tried signing in through the King acct option but it tells me, "Wrong email and password combination.". I uninstalled and reinstalled the game but it still won't let me sign in with my King acct. Can you please help me???

Creative_Elsa

Hi @lLikeAcid, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to do them for a chance to win gold bars.

ILikeAcid

Sukanta_Biswas

ILikeAcid said:

When I uninstall/reinstall will I lose my levels progress? I mean, will I be starting from level 1?

You'll get back to levels, which you've synced.

ILikeAcid

When I uninstall/reinstall will I lose my levels progress? I mean, will I be starting from level 1?

ILikeAcid

Can't hit log in and hit screen shot at the same time. When I cancel login screen, then hit "back", I see this(the bottom pic):

Sukanta_Biswas

ILikeAcid said:

When I tap the pink settings icon, and then the King icon, it gives me a login screen. However, it will not accept my password-even if I change it(it just flashes the "unknown error" message I told you about. So then, when I tap cancel-then "back", it shows my profile pic and screen name and has the "log out" button at the bottom-as if I'm already logged in. So I don't know if I'm actually logged in or out.

wow... please show me screenshot 😊

ILikeAcid

When I tap the pink settings icon, and then the King icon, it gives me a login screen. However, it will not accept my password-even if I change it(it just flashes the "unknown error" message I told you about. So then, when I tap cancel-then "back", it shows my profile pic and screen name and has the "log out" button at the bottom-as if I'm already logged in. So I don't know if I'm actually logged in or out.

Sukanta_Biswas

@ILikeAcid

We are very sorry for your problem. For sevaral reasons your game app can be corrupted,

And if this is the case, the problem can not be solved without uninstalling the game app.

In some cases if you change the password of Facebook or Kingdom without log out the game, Then the app may be corrupted.

While playing If the game app is crashing, the game app may be corrupted.

Here are some tips for not/less facing this kind of problem in the future,

Make your device software auto update.

Make your game app auto update.

Don't open game when battery below 25%

Don't accept incoming call when you playing this game.

Close all background running app before start this game.

Make free device internal memory up to 2 GB

Keep RAM free.

Read here more https://community.king.com/en/candy-crush-saga/discussion/251268/having-problems-with-your-game-crashing-or-loading-on-mobile/p1?new=1

In the current situation you will have to uninstall and reinstall and you will lose the booster, which is not refundable.

ILikeAcid

I don't actually get an error message when trying to connect. I got an error message when I tried logging in with my password. I can't screen shot the message, because it just shows for a second, then disappears. When I enter my password, it says: "an unknown error occurred". I don't even know if I needed to try and log in-I was just trying whatever I could.

Sukanta_Biswas

ILikeAcid said:

Just updated the app and cleared cache, but still won't connect. The first screen you see when you open the game used to have a little connection icon in the lower right hand corner that would come on for a few seconds until you were connected. That is never there anymore, and hasn't been since this problem first started.

When you are trying to connect, show me a screenshot of the error message that you gets 😎

ILikeAcid

Just updated the app and cleared cache, but still won't connect. The first screen you see when you open the game used to have a little connection icon in the lower right hand corner that would come on for a few seconds until you were connected. That is never there anymore, and hasn't been since this problem first started.

Sukanta_Biswas

ILikeAcid said:

Cleared app cache. Didn't fix issue. Tried to update app, but just says, "download pending". Won't download. Won't update

This is because you did not update other apps, some updates are being updating. Once they are updated, the Candy Crush App will be updated according to the serial 😜
Or you can cancel some app update 👇
Open Google Play store > three dots line / setting > My app & Games > Cancel the app updates that you do not want to update.

ILikeAcid

Cleared app cache. Didn't fix issue. Tried to update app, but just says, "download pending". Won't download. Won't update

Sukanta_Biswas

ILikeAcid said:

I've even tried entering/changing my password several times, but nothing seems to work.

Check your app update

App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update.

That is why it is essential to regularly update all your apps or at least the ones you use daily.

Clear App Cache

It will help you delete the unnecessary app cache that causes the crash. Go to Settings > Apps/Application manager > Choose the app candy crush saga > Tap Clear cache option.

Please let me know 😊

ILikeAcid

I've even tried entering/changing my password several times, but nothing seems to work.

ILikeAcid

While collected candies are still counted, I can't be rewarded for them, because I can't connect. All my progress is saved, but the inability to receive power-ups makes it terribly difficult to progress in the game!

Sukanta_Biswas

ILikeAcid said:

As you can see, my pic won't load, and neither will King "friends". I can't send lives to friends to collect rewards.

You are playing the game syncing with the Kingdom account, You have not been getting regular Lives for some problems of kingdom. King is trying to solve it.🤣😊

ILikeAcid

As you can see, my pic won't load, and neither will King "friends". I can't send lives to friends to collect rewards.

Image: https://us.v-cdn.net/6030983/uploads/editor/il/nttf1dulj0hn.jpg

Accepted answers

Sukanta_Biswas

@ILikeAcid

We are very sorry for your problem. For sevaral reasons your game app can be corrupted,

And if this is the case, the problem can not be solved without uninstalling the game app.

In some cases if you change the password of Facebook or Kingdom without log out the game, Then the app may be corrupted.

While playing If the game app is crashing, the game app may be corrupted.

Here are some tips for not/less facing this kind of problem in the future,

Make your device software auto update.

Make your game app auto update.

Don't open game when battery below 25%

Don't accept incoming call when you playing this game.

Close all background running app before start this game.

Make free device internal memory up to 2 GB

Keep RAM free.

Read here more https://community.king.com/en/candy-crush-saga/discussion/251268/having-problems-with-your-game-crashing-or-loading-on-mobile/p1?new=1

In the current situation you will have to uninstall and reinstall and you will lose the booster, which is not refundable.

Sukanta_Biswas

ILikeAcid said:

When I uninstall/reinstall will I lose my levels progress? I mean, will I be starting from level 1?

You'll get back to levels, which you've synced.

ILikeAcid

All comments

Sukanta_Biswas

Hello @ILikeAcid
I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

Tell me what device you are using for this game? What problems are you seeing when you try to log in to the game? I can solve the problem seeing a screenshot.😎

ILikeAcid

As you can see, my pic won't load, and neither will King "friends". I can't send lives to friends to collect rewards.

Sukanta_Biswas

ILikeAcid said:

As you can see, my pic won't load, and neither will King "friends". I can't send lives to friends to collect rewards.

You are playing the game syncing with the Kingdom account, You have not been getting regular Lives for some problems of kingdom. King is trying to solve it.🤣😊

ILikeAcid

I've even tried entering/changing my password several times, but nothing seems to work.

Sukanta_Biswas

ILikeAcid said:

I've even tried entering/changing my password several times, but nothing seems to work.

Check your app update

That is why it is essential to regularly update all your apps or at least the ones you use daily.

Clear App Cache

It will help you delete the unnecessary app cache that causes the crash. Go to Settings > Apps/Application manager > Choose the app candy crush saga > Tap Clear cache option.

Please let me know 😊

ILikeAcid

Cleared app cache. Didn't fix issue. Tried to update app, but just says, "download pending". Won't download. Won't update

Sukanta_Biswas

ILikeAcid said:

Cleared app cache. Didn't fix issue. Tried to update app, but just says, "download pending". Won't download. Won't update

ILikeAcid

Sukanta_Biswas

ILikeAcid said:

Just updated the app and cleared cache, but still won't connect. The first screen you see when you open the game used to have a little connection icon in the lower right hand corner that would come on for a few seconds until you were connected. That is never there anymore, and hasn't been since this problem first started.

When you are trying to connect, show me a screenshot of the error message that you gets 😎

ILikeAcid

Sukanta_Biswas

@ILikeAcid

We are very sorry for your problem. For sevaral reasons your game app can be corrupted,

And if this is the case, the problem can not be solved without uninstalling the game app.

In some cases if you change the password of Facebook or Kingdom without log out the game, Then the app may be corrupted.

While playing If the game app is crashing, the game app may be corrupted.

Here are some tips for not/less facing this kind of problem in the future,

Make your device software auto update.

Make your game app auto update.

Don't open game when battery below 25%

Don't accept incoming call when you playing this game.

Close all background running app before start this game.

Make free device internal memory up to 2 GB

Keep RAM free.

Read here more https://community.king.com/en/candy-crush-saga/discussion/251268/having-problems-with-your-game-crashing-or-loading-on-mobile/p1?new=1

In the current situation you will have to uninstall and reinstall and you will lose the booster, which is not refundable.

ILikeAcid

Sukanta_Biswas

ILikeAcid said:

When I tap the pink settings icon, and then the King icon, it gives me a login screen. However, it will not accept my password-even if I change it(it just flashes the "unknown error" message I told you about. So then, when I tap cancel-then "back", it shows my profile pic and screen name and has the "log out" button at the bottom-as if I'm already logged in. So I don't know if I'm actually logged in or out.

wow... please show me screenshot 😊

ILikeAcid

Can't hit log in and hit screen shot at the same time. When I cancel login screen, then hit "back", I see this(the bottom pic):

ILikeAcid

When I uninstall/reinstall will I lose my levels progress? I mean, will I be starting from level 1?

Sukanta_Biswas

ILikeAcid said:

When I uninstall/reinstall will I lose my levels progress? I mean, will I be starting from level 1?

You'll get back to levels, which you've synced.

ILikeAcid

Creative_Elsa

missyandkaiya

Welcome! 👋

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