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Lost gold and ranking

jrkc
jrkc Posts: 2

Level 1
in Support
Hi, I recently bought a new phone and transferred my apps over, but just noticed that all my candy crush gold and ranking stats have been reset for some reason. Is there a way to restore this?

Answers

  • awendroff1
    awendroff1 Posts: 4

    Level 1
    Did you save your account to Facebook? 
  • jrkc
    jrkc Posts: 2

    Level 1
    Don’t have facebook
  • _Elsa_
    _Elsa_ Posts: 37,313
    Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars. 

    If you don't play through Facebook or the Kingdom then changing devices will make you lose everything, including your progress.  You might be interested in creating a Kingdom account and you can read all about it here. 

Hey! Would you like to give us your opinion?

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