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black screen
Henri_van_Heesch
Posts: 4
Level 1
in Support
since yesterday when i start playing candy crush on facebook, the game loads and then almost at the end the screen turns black, i do hear the sound that shows the game is loaded but because of the black screen, i can`t play anything.........
please help???????
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Answers
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and i just found out it`s also the same with soda and jelly.....
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Hello @Henri_van_Heesch
We would like to welcome you to the king community. Thank you so much for being willing to joining 🙏
Please tell me what device you using for this game ?
Or read here more https://community.king.com/en/candy-crush-saga/discussion/251268/having-problems-with-your-game-crashing-or-loading-on-mobile/p1?new=1
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Sukanta_Biswas said:Hello @Henri_van_Heesch
We would like to welcome you to the king community. Thank you so much for being willing to joining 🙏
Please tell me what device you using for this game ?
Or read here more https://community.king.com/en/candy-crush-saga/discussion/251268/having-problems-with-your-game-crashing-or-loading-on-mobile/p1?new=1
I've been having the same problem. It's been almost a week. When I try to play it on my desktop through facebook it loads normally but then the screen goes black. You can still hear the music in the background but you can't see anything. I'm running Windows 7 on Firefox.Here's a pic of what I'm seeing:
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firefox and windows 7 for me as well.........so i guess windows is the cause of the problem0
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Thanks for screenshot. This problem can be caused even if browser or flash players are not updated. Please restart your device and check again. Let me knowHenri_van_Heesch said:firefox and windows 7 for me as well.........so i guess windows is the cause of the problem0 -
I also get the black screen. I'm using Windows 10 and the latest version of Firefox. The King games always have problems with the new versions of Firefox. They start having problem right after the update.
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@Henri_van_HeeschHenri_van_Heesch said:firefox and windows 7 for me as well.........so i guess windows is the cause of the problem
The reason why you are having this problem is because Windows 7 does not meet the Minimum Requirements to run Candy Crush Saga App. Here is the link to the Microsoft Store showing the Minimum Requirements to Run Candy Crush Saga: https://www.microsoft.com/en-us/p/candy-crush-saga/9nblggh18846?activetab=pivot%3Aregionofsystemrequirementstab
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No..Its maybe server problems or anything else. Restart your device and Let me knowHenri_van_Heesch said:firefox and windows 7 for me as well.........so i guess windows is the cause of the problem0 -
We’re not using the app. It’s already been stated in this thread that we're playing through Facebook on the Firefox browser. Downloading the app isn’t even an option in Windows 7.mercerik said:
@Henri_van_HeeschHenri_van_Heesch said:firefox and windows 7 for me as well.........so i guess windows is the cause of the problem
The reason why you are having this problem is because Windows 7 does not meet the Minimum Requirements to run Candy Crush Saga App. Here is the link to the Microsoft Store showing the Minimum Requirements to Run Candy Crush Saga: https://www.microsoft.com/en-us/p/candy-crush-saga/9nblggh18846?activetab=pivot%3Aregionofsystemrequirementstab1
