Candy Crush Saga

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Facebook disable

avila3

My Facebook account was disable. How can I get my candy crush progress?

To Ask Your Question:

Accepted answers

Jelly_Jenny

@avila3

Just to add that if you end up not being able to reopen your existing Facebook account, and creating a new Facebook or Kingdom account, play a level while being connected to the new account and then get in touch with the Player Relations Team here.

It's important that you select "Problems with game" as your topic and "Game didn't save" as your subtopic. Then the team can help you out.

Unfortunately you cannot move your game from a closed Facebook account to a new one so the best would of course be that you can reopen the existing account, but that is not up to King but to Facebook.

I hope you're back on track really soon!

All comments

Jelly_Jenny

mercerik

avila3 said:

My Facebook account was disable because I shared content that goes against rules. Content that was shared to me. I can’t sign in the old account.

Hi again! Facebook doesn't normally disable an account for Copyright Violations unless it is something Major. Unfortunately, you'll have to start over with your New Facebook Account and send Friend Requests so you can have more Lives. Just follow @Crimson_Dawn's Instructions and go from there.

Thanks for letting us know!

avila3

My account was disable by Facebook not me.

avila3

My Facebook account was disable because I shared content that goes against rules. Content that was shared to me. I can’t sign in the old account.

mercerik

Crimson_Dawn said:

@mercerik
I don't use Facebook. I'm just going off of what King says to do. @avila3 wouldn't have to make a new account either because he said he already made a new account. (I apologize if you are female, but it was awkward writing he/she all the time)

@Crimson_Dawn

I have been a Facebook Account Owner since approximately 2007. I know it is harder to Delete An Account than to start a New One. You can't Delete by Disabling. As I said Facebook want the Account Owner back.

If I were in @avila3 position, I will just log-in to the Old Facebook Account, go to Settings and Enable it but I can't make the decision for him/her. It is his/her alone.

Crimson_Dawn

@mercerik
I don't use Facebook. I'm just going off of what King says to do. @avila3 wouldn't have to make a new account either because he said he already made a new account. (I apologize if you are female, but it was awkward writing he/she all the time)

mercerik

Crimson_Dawn said:

@mercerik
Thats true, but if @avila3 wants to leave the old account disabled, he/she will have to go through the process anyway. It's not that big of a process anyway, it may just take a little time.

@Crimson_Dawn

It is a decision for @avila3 to make. When I say a long process, it involves a lot of things like Adding Friends on a New Account. His friends wouldn't just Magically Appear in his/her New Account. If avila3 wants Lives so he/she can play continuously without interruptions, he/she will have to add them and it takes time to put them back in. If you have a Facebook Account, you should know this.

Crimson_Dawn

@avila3, my original post should be just below your first post in this thread. Mine is pretty long too. If you come back and you still don't see it, I can copy it and send it to you via private message. I may do it anyway so you can have it now.

Crimson_Dawn

@mercerik
Thats true, but if @avila3 wants to leave the old account disabled, he/she will have to go through the process anyway. It's not that big of a process anyway, it may just take a little time.

mercerik

Crimson_Dawn said:

Hi, @avila3! Unfortunately, once your Facebook account is disabled, you can't get it back. There is a way I can help you out though. You'll need to make a new Facebook account. If you don't wish to create another Facebook account, a Kingdom account will work just as well! Once you create the account and your progress starts saving on this new account, write me another message here. You will need to include your game ID with this post. Check out this link if you don't know how to find it. https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it
I'm tagging @Jelly Jenny too because she or one of her co-workers should be able to get you to the level you were on before. Jenny is out of office for the week, so it will probably be Monday before she can get back to us though. I'm sure we can straighten this out in the end! Have a great day and welcome to the community!

@Crimson_Dawn

Disabling Facebook Account doesn't mean it is deleted. Facebook does not delete any account unless the Owner personally requested that the account be deleted. @avila3's account was only disabled a week ago so he or she could still go back and enable it by signing in. It would be easier and more convenient for avila3 to do this than go through a long complicated process.

mercerik

avila3 said:

Yes I used Facebook to log in.It was disable a week ago. How can I get back to my progress on candy crush?

@avila3

Hi again!

Disabling Facebook does not mean it is deleted not unless you contacted Facebook yourself and requested that it be deleted. Facebook does not delete disabled account because they were hoping the Account Owner will change his/her mind and come back. Do you have Candy Crush Saga Facebook App?

I want you to try something. Can you please go to your Facebook Account and log-in? Once you log-in, your account will be enabled and you could go back and play Candy Crush Saga and continue where you left off. Make sure you use your Original Facebook Account to Log-in into your Candy Crush Saga Account. Your New Facebook Account will not show your Old Progress because it is NOT the Account you originally used to log-in.

Hope this helps! Please let me know how it went.

Thanks!

avila3

I don’t see the post

Crimson_Dawn

@avila3, just follow the instructions in my post above and we should be able to get you back on track!😀

avila3

Is there a way I can get back to my candy crush progress? I have a new Facebook account.

avila3

Yes I used Facebook to log in.It was disable a week ago. How can I get back to my progress on candy crush?

mercerik

avila3 said:

My Facebook account was disable. How can I get my candy crush progress?

@avila3

Hi there! Welcome to the Community!

Did you use your Facebook Account as your log-in to your Candy Crush Saga Game? When did you disable your Facebook Account?

Please let me know!

Thanks!

Crimson_Dawn

If you decide to use a Kingdom account, this link will tell you how to make one.
https://community.king.com/en/candy-crush-saga/discussion/250548/how-do-i-create-a-kingdom-account

Crimson_Dawn

Hi, @avila3! Unfortunately, once your Facebook account is disabled, you can't get it back. There is a way I can help you out though. You'll need to make a new Facebook account. If you don't wish to create another Facebook account, a Kingdom account will work just as well! Once you create the account and your progress starts saving on this new account, write me another message here. You will need to include your game ID with this post. Check out this link if you don't know how to find it. https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it
I'm tagging @Jelly Jenny too because she or one of her co-workers should be able to get you to the level you were on before. Jenny is out of office for the week, so it will probably be Monday before she can get back to us though. I'm sure we can straighten this out in the end! Have a great day and welcome to the community!

Accepted answers

Jelly_Jenny

All comments

Crimson_Dawn

If you decide to use a Kingdom account, this link will tell you how to make one.
https://community.king.com/en/candy-crush-saga/discussion/250548/how-do-i-create-a-kingdom-account

mercerik

avila3 said:

My Facebook account was disable. How can I get my candy crush progress?

@avila3

Hi there! Welcome to the Community!

Did you use your Facebook Account as your log-in to your Candy Crush Saga Game? When did you disable your Facebook Account?

Please let me know!

Thanks!

avila3

Yes I used Facebook to log in.It was disable a week ago. How can I get back to my progress on candy crush?

avila3

Is there a way I can get back to my candy crush progress? I have a new Facebook account.

Crimson_Dawn

@avila3, just follow the instructions in my post above and we should be able to get you back on track!😀

avila3

I don’t see the post

mercerik

avila3 said:

Yes I used Facebook to log in.It was disable a week ago. How can I get back to my progress on candy crush?

mercerik

Crimson_Dawn said:

Hi, @avila3! Unfortunately, once your Facebook account is disabled, you can't get it back. There is a way I can help you out though. You'll need to make a new Facebook account. If you don't wish to create another Facebook account, a Kingdom account will work just as well! Once you create the account and your progress starts saving on this new account, write me another message here. You will need to include your game ID with this post. Check out this link if you don't know how to find it. https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it
I'm tagging @Jelly Jenny too because she or one of her co-workers should be able to get you to the level you were on before. Jenny is out of office for the week, so it will probably be Monday before she can get back to us though. I'm sure we can straighten this out in the end! Have a great day and welcome to the community!

Crimson_Dawn

@mercerik
Thats true, but if @avila3 wants to leave the old account disabled, he/she will have to go through the process anyway. It's not that big of a process anyway, it may just take a little time.

Crimson_Dawn

mercerik

Crimson_Dawn said:

@mercerik
Thats true, but if @avila3 wants to leave the old account disabled, he/she will have to go through the process anyway. It's not that big of a process anyway, it may just take a little time.

Crimson_Dawn

mercerik

Crimson_Dawn said:

@mercerik
I don't use Facebook. I'm just going off of what King says to do. @avila3 wouldn't have to make a new account either because he said he already made a new account. (I apologize if you are female, but it was awkward writing he/she all the time)

avila3

My Facebook account was disable because I shared content that goes against rules. Content that was shared to me. I can’t sign in the old account.

avila3

My account was disable by Facebook not me.

mercerik

avila3 said:

My Facebook account was disable because I shared content that goes against rules. Content that was shared to me. I can’t sign in the old account.

Jelly_Jenny

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