Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

I can't connect to store or Facebook. Wheel spin doesn't work. No rewards. No leader board placement

I can't connect to store or Facebook. Wheel spin doesn't work. No rewards. No leader board placement. All worked but now nothing works. Have tried all suggestions but no help.

To Ask Your Question:

Accepted answers

All comments

SAN_3_2

Hi Sukanta,
I'm still waiting for a response from support. This was my last communication with you. 8/21
" Hi Sukanta
It's been several days now and there is still no response to my request to correct my level to 789. I have responded to their emails and have included my ID # 9965510068 each time but have not received a response that addresses my problem."
Should I address my email to a particular person? They are not addressing the problem. My level is still at 332 and should be 789. Who can fix this? I've received 3 emails asking how support did in addressing the problem so I know they are getting my requests to fix the problem. I have been very clear in stating the problem and include my ID #. I don't get it and I would like to play my game again. Is there a phone # I can call? Can you please help me? Thanks,
Sandy MacDonald

SAN_3_2

Jelly Jenny
Sorry... my first issue should read "problem with the game, then "missing items.

SAN_3_2

Hello Jelly Jenny
My current problem with game is my progress is not correct. I was instructed by Sukanta to uninstall and reinstall the game because multiple functions were not working. After doing this, game functionality was restored but my game progress was incorrect. My game progress was before uninstalling was 789 but after reinstalling it was 332. He explained that this was because my game was corrupted at 332. He assured me that this could be fixed. That was several days ago. I have since contacted support and related my current problem. I used "game is not working" and as a sub issue, "missing items". I have yet to received a response from support that addresses the current issue... incorrect game progress since the reinstall. I believe I have sent the appropriate information. Can you check with Sukanta who has the original concern and the timeline on all the communication. Thanks for your interest. I hope someone will figure out how to restore my progress.

Jelly_Jenny

Thanks @Sukanta_Biswas

Hi @SAN_3_2

If you are selecting "Problems with game" as your topic and "Game didn't save" as your subtopic on the contact form you shouldn't receive incorrect responses.

Can you make sure you're choosing these options when you're contacting the team?

SAN_3_2

Waiting to hear from you Sukanta. Thank you

Sukanta_Biswas

@SAN_3_2
I am in touch with you soon.

SAN_3_2

Hi Sukanta
It's been several days now and there is still no response to my request to correct my level to 789. I have responded to their emails and have included my ID # 9965510068 each time but have not received a response that addresses my problem. Please help.

Sukanta_Biswas

@SAN_3_2
Reply to each email you receive and mention your problem in detail.

SAN_3_2

Hi Sukanta
I have contacted customer care twice following your exact instructions including my ID number. The first response directed me to the community and the second involved Facebook.which was never mentioned in my email. Now what. Are they ignoring me and this issue. Please help me.

SAN_3_2

Thank you Sukanta.. I followed your instruction and submitted the form and I'D number.. They will contact soon.

Sukanta_Biswas

@SAN_3_2

This means your Game 336 level has been corrupted ever since. Do what I tell you now.

Do not worry, we'll definitely help you.✔
Please contact the customer care here https://soporto.king.com/contact
Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.

They want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Image: https://us.v-cdn.net/6030983/uploads/editor/to/kv30ylu4fa7l.png

SAN_3_2

Sukanta are you there. I'm very afraid that i haven't heard from you. Please don't tell me you can't fix this.

SAN_3_2

Atlanta are you there. I'm very afraid that i haven't heard from you. Please don't tell me you can't fix this.

SAN_3_2

Oh no... Everything looks good but my progress is not 789. It's 336. Can you please fix this. Thank you Sukanta.

Sukanta_Biswas

@SAN_3_2
Don't be afraid, We are here.

SAN_3_2

I will try. I don't have any boosters but my game progress is important. I'm on level 789. I hope i don't lose this..

Sukanta_Biswas

@SAN_3_2

Most likely, your game app has been corrupted. You uninstall the game app.Then restart the device and install the game app again. Of course you lose the booster to do this, which will not be refundable.

But the Gold bars and the levels will come back.

SAN_3_2

Hi. There is no picture in the top left box. My gold bars says 2 but the supply bag says 0. I don't see a red cross and there is no friends list. Thanks for your heip.

Sukanta_Biswas

Hi, @SAN_3_2

I think your problem is that your game is not fully connected to the server. Give me a few answers to confirm that.
Is your avatar & Gold bars right?
After opening the game you see the right mark or Red cross on the connecting wheel?
You can see your friends list in the game?
Please let me know...

SAN_3_2

Hi Sukanta
I can't take a screen shot. Program closes. I want to buy boosters since I'm not getting them during the game. I really don't know how to explain the problem other than none of the game functions work I have internet. Frustrating.

Accepted answers

All comments

Sukanta_Biswas

Hi, @SAN_3_2
Welcome, and thank you for becoming a member of the King Community! I will be very happy if I can help you.

Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/

SAN_3_2

Sukanta_Biswas

SAN_3_2

Hi. There is no picture in the top left box. My gold bars says 2 but the supply bag says 0. I don't see a red cross and there is no friends list. Thanks for your heip.

Sukanta_Biswas

But the Gold bars and the levels will come back.

SAN_3_2

I will try. I don't have any boosters but my game progress is important. I'm on level 789. I hope i don't lose this..

Sukanta_Biswas

@SAN_3_2
Don't be afraid, We are here.

SAN_3_2

Oh no... Everything looks good but my progress is not 789. It's 336. Can you please fix this. Thank you Sukanta.

SAN_3_2

Atlanta are you there. I'm very afraid that i haven't heard from you. Please don't tell me you can't fix this.

SAN_3_2

Sukanta are you there. I'm very afraid that i haven't heard from you. Please don't tell me you can't fix this.

Sukanta_Biswas

@SAN_3_2

This means your Game 336 level has been corrupted ever since. Do what I tell you now.

They want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

SAN_3_2

Thank you Sukanta.. I followed your instruction and submitted the form and I'D number.. They will contact soon.

SAN_3_2

Sukanta_Biswas

@SAN_3_2
Reply to each email you receive and mention your problem in detail.

SAN_3_2

Sukanta_Biswas

@SAN_3_2
I am in touch with you soon.

SAN_3_2

Waiting to hear from you Sukanta. Thank you

Jelly_Jenny

Thanks @Sukanta_Biswas

Hi @SAN_3_2

SAN_3_2

Jelly Jenny
Sorry... my first issue should read "problem with the game, then "missing items.

Quick Links

Recent Announcements

Booster wheel not working - Edited by CM: Working on a Fix!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
No option to buy extra moves or watch ads after level ends - (Edited by CM: Fixed!)
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks