Hi @Tamika_LoveBug
We would like to welcome you to the king community. Thank you so much for being willing to joining🙏
I'm very sorry, because your screenshot is missing information, to get the jackpot back. 😭 So there is nothing we can do right now.
@kzaamout please let me know your game ID, We may return the jackpot to you. for proper information.
See here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
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