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my gold bar does not get credited
candypower
Posts: 13
Level 2
in Support
hi...
since you guys have reintroduced giving gold bars on achieving sugar drops I have not been getting any gold bars added to my gold account. I play 2ice daily to gather as many sugar drops as possible and it very sad to see inspite of showing i received a gold bar, total does not change. I have lost out on 10 - 12 gold bars already ... please see if you can fix this
love the game
since you guys have reintroduced giving gold bars on achieving sugar drops I have not been getting any gold bars added to my gold account. I play 2ice daily to gather as many sugar drops as possible and it very sad to see inspite of showing i received a gold bar, total does not change. I have lost out on 10 - 12 gold bars already ... please see if you can fix this
love the game
Best Answer
Answers
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Hi @candypower and welcome to our adorable Community 😊 I am sorry this is happening to you. Do you maybe have a screenshot of this situation? I also need to know are you playing with Facebook or a King account and which device are you using. In order for our team to look into your account, we need your game ID. If you don't know where to find it, follow the instructions on the link below.
https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it
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