Missing gold bars

ddunnmi · September 2019

I was at 46 gold bars and came in one of the 3 top spots (last week) and the game said it was giving me 5 more bars - next thing I saw was I was down to 21 gold bars. Can you fix this please? UserID is DDUNNMI, email is ** edited by CM - privacy**

Thanks

Sukanta_Biswas · September 2019

Hi @ddunnmi
We would like to welcome you to the king community. Thank you so much for being willing to joining 😊

We're very sorry for your problem. We'll need your game ID, to tell you where you used your gold bars . Click the link below to see how you get the game ID.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

If you have any questions at all, I’d love to hear from you.Simply reply back to this post, or send me a message.

Good day.

ddunnmi · September 2019

userid: Ddunnmi (had to set this up - just now)
** edited by CM - privacy**

Sukanta_Biswas · September 2019

@ddunnmi
I didn't want your email. Your game ID is the digital number of the 10 digits.

Image: https://us.v-cdn.net/6030983/uploads/editor/b2/24q18z8clyll.jpg

ddunnmi · September 2019

It only gives me DDUNNMI there is not an account string

wendy64 · September 2019

I am missing 5 bars it said I would receive. My id is 1057225816, tia

ddunnmi · October 2019

My 21 bars have now gone down to 11...

I do not have a numeric userid to give as I follow the instructions to logoff from FB and connect that way to see this ID - but it only shows Ddunnmi as my ID.

Please help!

Anaf · October 2019

Please send me lost gold bars, over 30 disappeared! User 1331416981.
thanks!

Sukanta_Biswas · October 2019

Hi everyone 🙏
We're sorry for your problem. I'm bringing your feedback to the community manager's attention.
You may have to wait up to 24 hours to get the correct information.
Thank you.

Jelly_Jenny · October 2019

ddunnmi said:

I was at 46 gold bars and came in one of the 3 top spots (last week) and the game said it was giving me 5 more bars - next thing I saw was I was down to 21 gold bars. Can you fix this please? UserID is DDUNNMI, email is ** edited by CM - privacy**

Thanks

Your game should have those missing Gold Bars! Could you double check that?

Jelly_Jenny · October 2019

wendy64 said:

I am missing 5 bars it said I would receive. My id is 1057225816, tia

Are you referring to episode race? The latest reward from episode race has been 5 Gold Bars, 27th of September.

Missing gold bars

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