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Missing gold bars

ddunnmi
ddunnmi Posts: 4

Level 1
edited October 2019 in Support
I was at 46 gold bars and came in one of the 3 top spots (last week) and the game said it was giving me 5 more bars - next thing I saw was I was down to 21 gold bars. Can you fix this please? UserID is DDUNNMI, email is ** edited by CM - privacy**


Thanks
«1

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Hi @ddunnmi
    We would like to welcome you to the king community. Thank you so much for being willing to joining 😊

    We're very sorry for your problem. We'll need your game ID, to tell you where you used your gold bars . Click the link below to see how you get the game ID.
    https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

    If you have any questions at all, I’d love to hear from you.Simply reply back to this post, or send me a message.
    Good day.

  • ddunnmi
    ddunnmi Posts: 4

    Level 1
    edited October 2019
    userid:  Ddunnmi (had to set this up - just now)
    ** edited by CM - privacy**
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    @ddunnmi
    I didn't want your email. Your game ID is the digital number of the 10 digits.

  • ddunnmi
    ddunnmi Posts: 4

    Level 1
    It only gives me DDUNNMI there is not an account string
  • wendy64
    wendy64 Posts: 5

    Level 1
    I am missing 5 bars it said I would receive.  My id is 1057225816,  tia
  • ddunnmi
    ddunnmi Posts: 4

    Level 1
    My 21 bars have now gone down to 11...

    I do not have a numeric userid to give as I follow the instructions to logoff from FB and connect that way to see this ID - but it only shows Ddunnmi as my ID.

    Please help!
  • Anaf
    Anaf Posts: 4

    Level 1
    Please send me lost gold bars, over 30 disappeared!  User 1331416981.
    thanks!
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Hi everyone 🙏
    We're sorry for your problem. I'm bringing your feedback to the community manager's attention.
    You may have to wait up to 24 hours to get the correct information.
    Thank you.
  • Jelly_Jenny
    Jelly_Jenny Posts: 1,884
    ddunnmi said:
    I was at 46 gold bars and came in one of the 3 top spots (last week) and the game said it was giving me 5 more bars - next thing I saw was I was down to 21 gold bars. Can you fix this please? UserID is DDUNNMI, email is ** edited by CM - privacy**


    Thanks

    Your game should have those missing Gold Bars! Could you double check that?

  • Jelly_Jenny
    Jelly_Jenny Posts: 1,884
    wendy64 said:
    I am missing 5 bars it said I would receive.  My id is 1057225816,  tia
    Are you referring to episode race? The latest reward from episode race has been 5 Gold Bars, 27th of September. 

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