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Fantastic 5 team page greyed out (REPORTED TO THE GAME STUDIO)

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Answers

  • Theresia
    Theresia Posts: 5

    Level 2
    Mine hasn't worked for 2 weeks. It does show that I've won points after completing episodes but like the other posts, the icon is grayed out and you can't redeem anything. I've updated and everything, still nothing. Help please. 
  • Fakhri
    Fakhri Posts: 797

  • Elsie56
    Elsie56 Posts: 1

    Level 1
     heb het zelfde probleem. Heb ook al van alles geprobeerd. 
  • pangpang
    pangpang Posts: 2

    Level 1
    กดรับรางวัลแล้วแต่ใช้ไม่ได้ค่ะ
  • mrmike731
    mrmike731 Posts: 15

    Level 2
    edited October 2019
    I kinda miss it because I actually had 4 other fairly active players on my team and we would hit the benchmarks pretty often. The one on one partner thing was more hit and miss. Sometimes I would do better then the other person would be the one getting more points. Please help all of us get this back as part of our gameplay. 
  • wafercookieflippers
    wafercookieflippers Posts: 4,637
    Mine is doing the same thing, I have done all the trouble-shooting suggested. The last two rounds my counter has not reset from 0:00:00. I can't redeem but I am still collecting points. Same old team members who were not active but I was usually able to get a lollipop on my own. I would rather it just go away if it isn't going to work. 
  • TeenyKnits
    TeenyKnits Posts: 5

    Level 2
    I was having the same problem as the players above where the counter reset to 0:00:00 but the Fantastic Five was greyed out.  I went to settings and switched it off, logged out, logged back in, and now it's completely gone in the settings and there is no option to even turn it back on.  Is this feature gone?
  • ernstbln
    ernstbln Posts: 297
    mine stopped working this past week but I don't miss it as the best I can get is one hammer
  • bb1
    bb1 Posts: 11

    Level 2
    I have my update aways on so I have the actual version but it still doesn't work. It is grey and it shows 0.00 time left. a
    Also the quests have disappeared for several months like candy collector for 200 candies.
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Hi everyone 😉

    I noticed your problems and of course I will tell our team about the problem tomorrow.
    We will find out the cause of this problem, let you know.
    Thanks for your patience🙏

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