Hi @yostie53
We would like to welcome you to the king community. Thank you so much for being willing to joining 🤗
We're very sorry for your problem, This can happen for some reasons, but the problem is rare.
You must be sure, because you received the key, it may not have pop up for temporary problem.Notice if you've got the next key milestone. The following are some of the reasons that can cause such problems, so check them out.
Check app update.
Check the device's date and time.
Slow / weak Internet.
Let me know.
Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.