Gold missing

maryhk · October 2019

I had 35 pieces of gold I’ve been saving over many levels. Log in today to see it down to1. What’s up with that?!

Sukanta_Biswas · October 2019

Hi @maryhk
We would like to welcome you to the king community. Thank you so much for being willing to joining😊

In some cases for slow internet, the gold bars are updated late,You can check the steps below.
Check App Update > Log Out Game > Restart Device > Open Game & Log In.
If you do not use the game for 90 days, the gold bars will be lost from the game and will not be refundable. If that's not the case, let me know your Game ID.We can give you accurate information.🤗

maryhk · October 2019

Hello @Sukanta_Biswas,

I tried uninstalling the game and installing again and it didn’t help. I only see the 14 gold I collected after the incident so still missing my 35. My candy crush used is PandaMe connected to my gmail marinchik01@gmail.com

Sukanta_Biswas · October 2019

@maryhk

See here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Image: https://us.v-cdn.net/6030983/uploads/editor/t2/lsloo1ol85hy.jpg

maryhk · October 2019

Thanks, @Sukanta_Biswas
I found it. It’s 2656694527.

jfrancs · October 2019

Guys please give me more a gold bar!! Thank you!!!

Gold missing

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