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No "send" button to send lives

Carla-13

I get life requests from friends but when I try to respond and the Facebook link to send lives opens up, there is no send button I have tried reinstalling both CC and FB, have enabled FB to open links in external browser but nothing seems to work

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Creative_Elsa

Hi guys, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to do them for a chance to win gold bars.

I just found a message, same issue, and our community manager responded here. The game is not officially available for Blackberry.

Cornevh

Good day

I have the same problem with BlackBerry Priv. When sharing lives or coins or anything from any game, playing Coin Masters or Island King, does not matter, you are allowed to share but there is no send button to actually send the lives.

Please assist.

firebombmarkus

@Elsa It was there today but now I don't see it 🙈

Creative_Elsa

Man oh man, even this community has glitches. I don't see the print screen above at all. Can one of you please resend it with me tagged and maybe I will see it?

firebombmarkus

Since I don't have more ideas, I will tag my friend and a fellow Superstar @Elsa and we will see together if she has a solution for this.

mohd74

Not help me I did all steps but not help

firebombmarkus

@mohd74 I will give you some troubleshooting steps for Android to try.

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Please note that the last resort is always reinstalling the game but if you do so you will lose all the boosters as they are saved on the device's memory. I've also noticed that you are using a Blackberry device which is running Android 6.0.1. Your device might be just too old to support this game. You can read which devices are supported on the link below.

https://community.king.com/en/candy-crush-soda-saga/discussion/244182/is-my-android-device-compatible-with-the-game#latest

Thank you for your understanding. I hope this will solve your problem. Keep crushing 🍭

mohd74

Blackberry priv android 6.0.1

firebombmarkus

Thank you for posting a screenshot @mohd74 It seems like a connection problem to me. Which device and operating system are you using?

mohd74

This is the screenshot

firebombmarkus

Hi @mohd74 and welcome to our adorable Community 😊 Can you please make a screenshot so I can see what exactly is happening and try to help you? If you don't know how to make a screenshot, follow the instructions on the link below.

mohd74

Same problem

Carla-13

Hi Carla, is there any way that you could do a print screen and upload it here so that I can get a better idea of what's going on? Here is a link if you aren't sure how to do a print screen: https://www.take-a-screenshot.org/

Hi Elsa, thanks for your response. Here is a screenshot of what I see when I try to send lives... Just no "send" button

see my comment below

Creative_Elsa

Hi Carla, is there any way that you could do a print screen and upload it here so that I can get a better idea of what's going on? Here is a link if you aren't sure how to do a print screen: https://www.take-a-screenshot.org/