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facebook, and king account wont sync?

1solomonf
1solomonf Posts: 8

Level 2
in Support
my facebook level and king accont level arent synced, one is moving without the other???

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Hi @1solomonf
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

    Here's how to sync the game between the Kingdom and Facebook.
    https://community.king.com/en/blog/discussion/248899/create-a-king-com-account-and-sync-it-with-your-facebook-game-instructions-for-pc#latest
    If you're having trouble doing this, show me a screenshot of your problem.
    For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/
  • 1solomonf
    1solomonf Posts: 8

    Level 2
    It says its synced already, yet my facebook levels are moving on with my king account levels, so its not syncing? cant figure it out, i talked to king and they moved my levels even, but they arent synced. its starting to get annoying. still need help
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    1solomonf said:
    It says its synced already, yet my facebook levels are moving on with my king account levels, so its not syncing? cant figure it out, i talked to king and they moved my levels even, but they arent synced. its starting to get annoying. still need help
    Did you use the same email on both accounts?
  • 1solomonf
    1solomonf Posts: 8

    Level 2
    its the same email for both accounts yes
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    edited November 2019
    1solomonf said:
    its the same email for both accounts yes
    • Go to this page: https://king.com/games 
    • In the top-right corner, click "Log in" (If you are already logged in, it will say "Settings", in which case skip the next two steps)
    • Log in using your King account username and password
    • In the top-right corner, click "Settings"
    • Choose the option "Account", then down at the bottom select "Score and progression sync"
    • Select "Sync progress" and you will be asked to log in to your Facebook account.

    And that's it! Your progress will be synced across both your King and Facebook accounts.

    Please note: your progress and Gold Bars will be synced across all accounts, but other items like Boosters are local and are not synced. 😊

    Let me know.

  • 1solomonf
    1solomonf Posts: 8

    Level 2
    Ive already done tried that more than 10 times, still wont sync
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    1solomonf said:
    Ive already done tried that more than 10 times, still wont sync
    Probably, You may have logged in to another Facebook on your device. And that facebook is active on the device's user account. Your game is connecting to another Facebook for this.
    Open Facebook app > Log out > Remove other Account > Restart device > Open facebook App > Log in.
    Let me know.
  • 1solomonf
    1solomonf Posts: 8

    Level 2
    done that, logged out of facebook on all devives, uninstalled it on my phone, reinstalled it, logged in, not synced. im using the same email for king and facebook
  • 1solomonf
    1solomonf Posts: 8

    Level 2
    the facebook account is grand, its the king account which wont sync even when i log from king into facebook on the same device, its says its synced and it isnt, my king account is 20 boards behind

  • 1solomonf
    1solomonf Posts: 8

    Level 2
    Got it sorted, i logged in and out of both 5-6 times and the king account moved to the same board, don't know how, but it done, thanks for your help never the less.

    cheers   stevie

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