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Booster wheel

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MilliO
MilliO Posts: 5 Level 2
in Discussions
For the last two weeks, i am unable to spin the booster wheel for extra lives or goodies. What is the problem? It has slowed me down a great deal. 
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  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
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    Hi @MilliO
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

    I need some information to answer you, Please help me with the information.
    What device are you using for the game?
    Did you connect the game to Facebook or the Kingdom?
    What your Game app version?
    Is your Avatar and Gold bars in the right place?
    Show me a screenshot of your game map.
    Let me know, I'll ask you to do some troubleshooting checks.
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  • MilliO
    MilliO Posts: 5 Level 2
    Answer ✓
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    Hi. 

    I use a cellphone to play candy crush. 

    I connected through the app and the app is version 4.6.

    My avatar and gold bars are correctly placed. 

    I am at level 2344


    Flag · Helpful Sweet Love Haha
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
    Answer ✓
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    Hi @MilliO

    Your cell phone is Android or i-Phone ?
    Right now, I'm asking you to check the steps below. Check App Update > Log Out Game > Restart Device > Open Game & Log In then let me know.
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  • LisaWortley
    LisaWortley Posts: 1 Newbie
    Answer ✓
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    My booster wheel hasn't worked since summer.  It just says loading... indefinitely.  Also,  when I try to use my gold bars to purchase something, it says contacting store, but it never connects.  I am on an Android phone.
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