Why can't I send or receive lives from friends?

Hi, I can't send lives and don't receive them and I asked for help to enter the next Episode (Lev 651) since more than a month - nearly each day:

- I get no requested help to step up to the next episode

- It shows time left to access next Lev: 0hrs 0min 0sec for weeks - but I can't Access lev 651

Is there anyone in the support-Team to check this?

Thanks.

I can't open my envelope and it shows no lives even though I know someone has sent me some

So far nothing was or is fixed only more bugs like having 4 piggy banks on the game page map but receiving  or sending lifes is not a exact succes it is too bad im new and enjoy this game very much but unable to receive or s3nd lifes just make it bad experience

Happy Thanksgiving everyone.  It would make everyone's day if Candy Crush Saga team would give us back our friends!

Still no solution for me.....but happy thanksgiving, all!!