I no longer receive any lives from friends any more. Why?

Sukanta_Biswas · September 2019

@migwar

Follow the step below and let me know 👇
On your computer, open Chrome.
At the top right, click More

.
Click More tools and then

Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

migwar · September 2019

So, yesterday I was able to wait long enough for the game to load on the Facebook platform and all the functions (including receipt of lives from friends) seemed to work. I had not taken your advice, as I like to keep my browser history intact. Game was very slow on the PC, but sometimes that works to my advantage. Then, last night, when I tried to play game on my tablet, it seemed that the receipt of lives problem had transferred to THAT platform, and I cannot see lives that have accumulated, nor can I request lives from, or send lives to, friends when using the tablet. A Facebook page pops up that says there is a problem that Facebook is "working on." Same thing happened this morning. Very strange.

migwar · September 2019

Well, today I read a notice from Facebook that confirmed that everyone (on the tablet platform, I suppose) is having the same problem with getting and sending lives from and to friends, so I guess FB really IS "working on it." I also signed up directly with King and found myself starting back at Level 1, which was not such a bad thing, even though I am up in the 330s when signed on via Facebook. Only drawback was having random cartoon character for my Profile pic for the game. I could not figure out how to upload/download any of my Facebook photos onto my tablet so as to be able to use one for that Profile pic. (When playing via FB, my regular Profile pic is there on the game.) Maybe if I sign on to King account from my PC, I will be able to change the Profile pic. Anyway, while still on the tablet, I switched to playing the game via FB and was back in the 300s again and could not seem to get back to the King account. Could not access extra lives in either account on the Tablet, so, if it's a FB problem, why is it affecting game when logged on via email/King account?

migwar · September 2019

It seems that the glitch that was preventing lives from being given and received on FB platform on PC has been fixed. However, there is a new glitch there: whenever the hanging candy dispensing machine (with the lever, I don't know what it's called) is on the screen, I can't get rid of it without re-booting the site, which is a royal pain b/c the game takes so long to load on my PC.) This does not happen on my tablet, but has been happening for a few days on the PC, and the thing pops up at random times before a game is started, even when I haven't clicked on the icon that is supposed to trigger it (which I now avoid.) Since the game loads quite fast on the tablet, this would not be so much of a problem there, but, of course, the glitch has not affected the game on the tablet.

New glitch: I was unable to "spend" ten bars to continue a game, even though I had 27 bars supposedly available. (This was on the PC, as well.) Very discouraging when the game screws up like this.

njanj · November 2019

I play Candy Crush Jelly Saga on my desktop, and also on my Samsung Galaxy. I'm not on Facebook nor do I wish to be. I'm receiving lives on Samsung Galaxy, but not on the desktop computer. Why?

Sukanta_Biswas · December 2019

njanj said:

I play Candy Crush Jelly Saga on my desktop, and also on my Samsung Galaxy. I'm not on Facebook nor do I wish to be. I'm receiving lives on Samsung Galaxy, but not on the desktop computer. Why?

On your computer, open Chrome.
At the top right, click More .
Click More tools Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

Image: https://us.v-cdn.net/6030983/uploads/editor/hx/nmm9sva1pybx.png

Update Google Chrome:

On your computer, open Chrome.
At the top right, click More .
Click Update Google Chrome. Important: If you don't see this button, you're on the latest version.
Click Relaunch.

Image: https://us.v-cdn.net/6030983/uploads/editor/hs/dbe951tv7qvw.png

If you're still not done, follow the step below..

Reset the Google Chrome Web Browser to Default Settings

Click the menu icon next to the address bar.
Select Settings from the drop-down menu.
Scroll to the bottom of the Settings page and click the Advanced link.
Scroll to the bottom of the expanded page and click the Reset button.
Click the Reset button in the pop-up window.

Image: https://us.v-cdn.net/6030983/uploads/editor/s5/hx4iocojgprk.png

Check your game and let me know...

njanj · December 2019

Thanks, I tried this - but no, still no lives (says "2", but when clicked, still nothing).
Mind you - I did what you said in Chrome, which I have installed "just in case". I use Opera as my default browser.