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I can not enter the game( Important issues! )

tosyalııtosyalıı Posts: 6 New Bee
edited December 2019 in Support

I play the game on the desktop computer. I'm playing on Facebook. I've been playing the game since it first came out. I'm on level 5220 right now. I've been able to enter the game for 4 days, but my screen is black and I can't log in. All my gifts in the game went to waste.
Everything on my computer is up to date, so I'm sure the error is caused by Cand Crush Saga.
The error was not corrected even though I logged in and out. I would like to know how to resolve this error and will you be able to return my wasted gifts?

Here is one of many screenshots I've taken showing various affected spots:


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