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I am getting multiple requests for lives (4 at a time) from the same person. They automatically reload as soon as I accept. It doesn't allow me to bypass or not accept.
This is now fixed and an update for this is being rolled out!
Please make sure to update the app to the version 1.71 that has been released on all devices.
Check here if you need help with updating the app.
If you play on Facebook or via the Windows app on a computer the game updates automatically. However, if you keep experiencing this issue on these platforms, then clear the cache and cookies on your browser if you play on Facebook. On Windows 10, please make sure the automatic updates for apps are enabled.
Hi guys!
The mailbox seems to have some chewing gum these days as you noticed. The Lives do not get sent, nor the messages will get cleared from the mailbox.
Some of you are able to send out Lives and requests, but they are not going through the system.
This is being looked into and a fix for this will come in a forthcoming update of the game.
I will post any updates on this and when this is fixed as soon as I hear anything from the Candy factory.
Thanks for your patience!
I am having that same issues as well. I check the box to send lives to friends that have requested them, but the next day the same requests are there. Why aren't my gifts going through?
When did you unfriend the person on Facebook? I am thinking that it might take a bit of time before Facebook takes the name off your game.
Yes. My question is about the game, I still have their requests in my message inbox. They sent me 15 requests today.
Maybe it takes a couple of days after unfriending the person via Facebook before the name gets removed from your game. Are you clearing the history daily?
Yes
Hi @swansonmej are you playing through Facebook?
English is the only supported language for the Community, so remember to only post in English otherwise not everyone will understand.
If you don't speak English or if it is not your first language, it's not that tragic. #LoL Using an online translator might help. Here are some:
https://translate.google.com/
https://www.bing.com/translator/
https://www.translator.eu/english/
Always remember that every Discussion (thread) has a purpose that it is clearly stated on its first page. If you go to the first page of this thread, you'll be able to see what it is about and, therefore, what your comments should be about. Anything else, is considered off-topic (even spam if you post random comments one after the other).
So, please, avoid spamming this thread –or any other, for that matter. Why? Because while, yes, you’ll get Points –even Badges- for posting a lot, you’ll also alienate other players if your posts are too many, one after the other and -mostly- of no actual substance. Spamming also makes it difficult for other players to follow a thread’s content and are usually flagged, reported or even deleted by CMs.
Here is a link, created by @Community_Team and enriched with @Xarly’s contributions, that can help you better work out how to get Points & Badges whilst still following the Community’s rules and contributing to it to make it even better than it is: https://community.king.com/en/blog/discussion/259021/points-ranks-badges-and-other-stories-for-you-to-start-in-our-community
I unfriended the person but still see their requests in my inbox. How do I delete them?
(Edited by CM: Off-topic)
(Edited by CM: Unsupported Language)
Yeap, @Stradergirl, a friend said the same to me. But, as I commented on another Discussion regarding these same issue (https://community.king.com/en/candy-crush-saga/discussion/comment/582227), we might just have to wait a little longer for the issue to be solved for all players. There were many changes in the Community yesterday and you have to keep in mind that the Game also keeps changing and being upgraded every day.
I can confirm the issue has been solved for many users, whilst others -like you- will still encounter it (you might have gotten so many life requests during the days of "the glitch" that they are only now showing up, they are not actually new).
Please, do get back to me if you still have the same problem tomorrow (meanwhile, keep accepting life requests and try not to send requests yourself since that usually makes the other user send you a request back) and we’ll see if someone from the Team can check your specific account (FYI: I would not advise doing that now since they are all overwhelmed with informing people of the changes implemented yesterday).
Cc: @Sukanta_Biswas
I'm having the same issue. I contacted one of my friends to see if she had requested a life from me. She says she hasn't in several days. Her request popped back up again today after I approved it.
Hi @Anca0704
Just a sweet Reminder: don't forget to mark @Sukanta_Biswas answer as accepted (not just mine, since he was actually the most helpful). Thanks!
Have a 🇩 🇪 🇱 🇮 🇨 🇮 🇴 🇺 🇸 day! 💙
Hi @mariavstraight
You might just have to wait a little longer. There were many changes in the Community yesterday and you have to remember that the Game also keeps changing and being upgraded every day. I can confirm the issue has been solved for many users, whilst other likes you will still encounter it (you might have gotten so many life requests during the days of the glitch that they are only now showing up, they are not actually new).
Get back to me if you still have the same problem tomorrow (meanwhile, keep accepting life request and try not to send requests yourself since that usually makes the other user send you a request back) and we’ll see if someone from the Team can check your specific account. I would not advise doing that now since they are all overwhelmed with informing people of the changes implemented yesterday.
Please provide as much information as we can for this issue as well as a screenshot and I will happy to help look into it. For instructions on how to take a screenshot please visit here.
Unfortunately, the problem continues no matter how many times I send the lives requested. And now I have a second name asking for multiple lives. Waiting it out has not solved the problem.
As usual, my dear @Sukanta_Biswas@Sukanta_Biswas , you were right! After a few times exchanging lives back and forth, everything has gone back to normal for me regarding this matter!
Hi @mariavstraight
Welcome to the Community!
There was a problem with live exchange for a few days so there were a lot of life requests pending. The problem has been fixed so, after exchanging lives a few times, everything will become normal. I was having the same problem and I has now gone back to normal.
Please check this link where Superstar @Sukanta_Biswas explained this same thing to both another Member & me: https://community.king.com/en/candy-crush-saga/discussion/278012/messages
Hope this helps... (and if it does, please make sure you mark my answer as accepted. Thanks!) 😊
Have a great day!
I'm not receiving my lives. Lost approximately 100 lives to me. Thank you. Hope this isn't a duplicate.
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How come I'm not receiving my friend help. Lost aleast 100.
See @Anca0704?! I knew @Sukanta_Biswas would come to our aid! 🤩
BTW: now that we have the answer, please make sure you mark Sukanta's as accepted. Thanks! 😊
So, i will just have to wait for the problem to pass until it all comes back to normal? I've been having these problem for at least 5 days and it's becoming quite annoying . When will it stop??😕
Btw... I am sure that these were the same requests, in the same order! I was very carreful about these situation.
Thank you for your answer? 🙂
Hello @phillynicky Hearty Welcome to our friendly King Community 😀
Looks like you have already posted this question few minutes ago at this link https://community.king.com/en/candy-crush-saga/discussion/278034/how-come-im-not-receiving-my-help-from-friends-missed-about-100#latest
Please refrain from posting questions multiple times, as it will create confusion for you to follow up and for us to keep track! After posting a question, please give some time to receive answers.
** This thread will be closed now as it is "Duplicate Post"! Hence, please click on above link to check for the answers for your question.
Thank you for understanding! Have a great rest of the day/evening!
Hello again @phillynicky Hearty Welcome to our friendly King Community 😀
I am very sorry to say that I am not very clear on your question!!
1) When you said "you are not receiving your friend's help, were you referring to the "Lives"?
2) And what do you mean by "lost at least 100"? Did you loose 100 Lives that were received from your friends OR you have lost your boosters?
Please write your reply in the empty box given below.
Talk to you soon! Have a great rest of the day/evening!
In fact, there were a lot of issues related to Lives in the past week and now the problem is fairly normal. However you tell me your device and App version, I will ask you to do some troubleshooting checks.😊
Losing lives and not receiving lives. Have lost approximately 100 lives to me. Thank you.
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Pins collection i finish it I didn't received my reward.
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