Not getting daily rewards, boosters etc when I win them

Suzie_Q · February 2020

Why are we not getting our freebies, daily rewards, boosters. what we win on spins etc. in CC Saga.? Seems totally unfair. I've been playing for 3 years. This started several months ago, I contacted King but it's never been fixed.its if people complaining about this.

Sukanta_Biswas · February 2020

Hi @Suzie_Q

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

There are some issues with Lives right now, and the solution is in the works.You don't have to do any troubleshooting checks, and wait a bit.

Thank you.

Suzie_Q · February 2020

It's not the lives we're not getting. It's the daily rewards and any boosters we won from King in playing including the daily spin. It's been going on for awhile and is getting worse every day.

Sukanta_Biswas · February 2020

Hi @Suzie_Q

Sorry, I made a mistake in understanding your problem.😥

If your problem starts recently, I suggest you wait a bit. And if the problem starts a few days ago, check the troubleshooting below.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

Please let me know again.

swiftcr · April 2020

I am still not getting more than the 1st daily reward. I am playing in Facebook on my laptop. When I sign into facebook there is no save button. I still get all of them on my cell phone but find it difficult to play because my eyesight doesn't like the size of the game.

Sukanta_Biswas · April 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/682677#Comment_682677

Save the login in the page and then bookmark the page.

Restart browser then check again.

Suzie_Q · November 2020

No this has been going on for months. I’ve talked to others that are having the same problem. I have emailed 3 or 4 times before about this problem bur nothing has changed!

Well it worked for a short while but it's the same old deal....C.C. sends a few reward to make up for the hundred we don't receive and tell us they're working to get it resolved. Works for a few games and back to square l. Only now I don't receive them on iPad, PC or phone. It's totally frustrating! I've been winning time with boosters on Fantastic Five for several weeks now and not a single one goes to my game. Why doesn't CC just stop offering games with rewards because it's a total joke!!!

Only booster that I ever get is the Daily Booster Wheel, period.