Life requests stay in mailbox/ Lives do not get sent or received

This is now fixed and an update for this is being rolled out!

Please make sure to update the app to the version 1.71 that has been released on all devices.

Check here if you need help with updating the app.

If you play on Facebook or via the Windows app on a computer the game updates automatically. However, if you keep experiencing this issue on these platforms, then clear the cache and cookies on your browser if you play on Facebook. On Windows 10, please make sure the automatic updates for apps are enabled.

Hi guys!

The mailbox seems to have some chewing gum these days as you noticed. The Lives do not get sent, nor the messages will get cleared from the mailbox.

Some of you are able to send out Lives and requests, but they are not going through the system.

This is being looked into and a fix for this will come in a forthcoming update of the game.

I will post any updates on this and when this is fixed as soon as I hear anything from the Candy factory.

Thanks for your patience!

All comments

TinaTroy

Maybe their at a really hard level

Je n'ai pas assez des vies

joypin

Request for lives from friends are filing up but l can't send lives. What must l do?

(EDITED by CM - Unsupported language)

calittle1221

Drives me crazy! I send the same requests from multiple friends, multiple times a day only to have the request come back the next time I log back into the game. Are my friends even getting the lives they requested? Please fix! TIA

Julipink

How can I give lives to friends who are not in my top 10 ? Friend gave me a life and I don’t know how to send her lives

stacyboo

They won’t go away, I have over 200 requests no matter how many times I clear them they all come back

sharpey

Any idea of when this will be fixed? Its driving me crazy!!

https://community.king.com/en/candy-crush-saga/discussion/279338/sending-and-receiving-lives-known-issue-updates#latest

Hi @debs0630

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🙂

Lives problem is a known issue.

Our technicians have now isolated the cause of the fault and are creating a fix which will be available in a game update, version number (1.171), coming soon.

Please make sure that you have your device set to automatically update apps, so it can be downloaded as soon as it becomes available.🙂

shawna14

I agree, I have to clear out 80ish life requests several times a day!!!

AbhinavSargar

Hi @debs0630

Welcome to the Community,

Sorry to know about your Problem on Lives.

Try Playing The Game on King.com.

To Save Your Progress, login into King Account.

If this doesn't help then @Community_Team @Pounawea @Crazy Cat Lad @PummyRaj @bearwithme @Spinnifix @Werner_Cichy will help you further.

I hope your Problem gets Solved.

Have A Nice Day!

corinnefisher08

Every time I log in to play, several times a day, I have 10+ notices of 1 friend asking for lives. I have sent numerous times since this started, but there's no way she is asking for 10 each time. Every time! Earlier, a 2nd person started accumulating a tally for same request. Please fix! It's annoying for certain people, like me! Thank you

debs0630

The past few days when I try to use lives that have been gifted by friends they just disappear when I try to use them. It does not do it all the time but has done it about 5 times now. It has done it on my candy crush game on my laptop version and also my phone app version.

Spinnifix

Welcome to this community

I will give you a link: please go there and you will find the answer !!

☺ Good luck ☺

socks22

Why do i keep getting lives requests from friends who havent sent requests

King_admin

This discussion was created from comments split from: #TheCrushIsReal - Exclusive chance to appear in Candy Crush!.

PummyRaj

Hello @queencarrie, Hearty Welcome to our friendly King Community

I am sorry to say that the "Lives" issue in the Candy Crush game was not cleared yet and update was not released.
But the team is working very hard to fix the issue and they will be sending the update very soon! But, unfortunately, it is taking longer than expected!

Here is the main thread for you to keep an eye for updates and/or any news you can find out ---> "LIVES Issue in Candy Crush Saga"

Since I am directing you to the main thread, this post will be closed now as the Team would like to keep all the complaints and comments in a single thread.

Thank you very much for understanding! Have a great week ahead

georgeanno

I’m sorry I find this site difficult to navigate and figure out what is going on Thanks for your reply.

queencarrie

Has the issue of the lives leaving the inbox been fixed? Or does anyone know when the new update will be for IOS?

JethrinaBodina

vegzet59 said:

Mindig ugyanattól az 1 baráttól jönnek kérések,hiába küldöm el ugyanúgy visszakerül a borítékba.Javítanátok?Köszi.

Hi vegzet59
Thank you for posting. In the Candy Community only English is used. Please translate your post so we can read and respond to you.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Hi guys!

The mailbox seems to have some chewing gum these days as you noticed. The Lives do not get sent, nor the messages will get cleared from the mailbox.

Some of you are able to send out Lives and requests, but they are not going through the system.

This is being looked into and a fix for this will come in a forthcoming update of the game.

I will post any updates on this and when this is fixed as soon as I hear anything from the Candy factory.

Thanks for your patience!

This is now fixed and an update for this is being rolled out!

Please make sure to update the app to the version 1.71 that has been released on all devices.

Check here if you need help with updating the app.

All comments

sharpey

Any idea of when this will be fixed? Its driving me crazy!!

stacyboo

They won’t go away, I have over 200 requests no matter how many times I clear them they all come back

Julipink

How can I give lives to friends who are not in my top 10 ? Friend gave me a life and I don’t know how to send her lives

calittle1221

(EDITED by CM - Unsupported language)

joypin

Request for lives from friends are filing up but l can't send lives. What must l do?

https://community.king.com/en/candy-crush-saga/discussion/281494/what-to-do-to-send-lives

Je n'ai pas assez des vies

TinaTroy

Maybe their at a really hard level

S Horne-Walters

I'm having the same issue.

JethrinaBodina

Hi,

At the top of this page is a red box with Read Before Posting". Click there and you'll be directed to the known issues and their status. This is a know issue that's been very trying for a lot of players. It is being addressed and the fix will be in an update as soon as it's ready. It's not ready yet, unfortunately. Your patience is appreciated...

Below is a screenshot of the page you'll find via the link...

Jax-2

I know this has been brought up by numerous people but I can't find the posts to find a solution, so I apologise in advance for repeating what others have written. I get around 75 requests each time for friends (mostly the same friend as she's the only one who plays) to send her lives. What's going on please, and how can I remedy this? Giving her 75 lives every 10 minutes or so is ludicrous, not to mention, I only get one or two every so often.

mumimpossible

So my request box is getting clogged up please help

Hi @mumimpossible

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🙂

Lives problem is a known issue.

Our technicians have now isolated the cause of the fault and are creating a fix which will be available in a game update, version number (1.171), coming soon.

Please make sure that you have your device set to automatically update apps, so it can be downloaded as soon as it becomes available.🙂

Hi @stacyboo

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🙂

Lives problem is a known issue.

Our technicians have now isolated the cause of the fault and are creating a fix which will be available in a game update, version number (1.171), coming soon.

Please make sure that you have your device set to automatically update apps, so it can be downloaded as soon as it becomes available.🙂

ullah01

Can I get any reward for playing this game ?

AbhinavSargar

Thanks @Sukanta_Biswas for Your Kind Help for all of the Members.

Have A Nice Day!

ciba

My ability to send lives is messed up. I check request to send a life, but it will only say accept. No send option