Welcome to the Candy Crush Saga Community
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Hi,
At the top of this page is a red box with Read Before Posting". Click there and you'll be directed to the known issues and their status. This is a know issue that's been very trying for a lot of players. It is being addressed and the fix will be in an update as soon as it's ready. It's not ready yet, unfortunately. Your patience is appreciated...
Below is a screenshot of the page you'll find via the link...