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LOST GOLD BARS

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Acbean44
Acbean44 Posts: 3 Newbie
in Support

I had 31 gold bars, I used 10 on one level. My account now only shows 1 gold bar. Can someone explain this?

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Answers

  • stan1981
    stan1981 Posts: 3,418 Legend
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    U may need to check with support on this ...

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  • Freddy_
    Freddy_ Posts: 68,477 Crushing Legend
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    you will need to email king directly with this, and you will need your candy crush id so they can look into it. candy cruch id go to log out above your picture you will see king sign click on this for you ID

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  • kiara_wael
    kiara_wael Posts: 145,349 Candy Moderator
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    Hi @Acbean44 . Welcome to our Community 🙎

    Sorry to hear that you lost Gold Bars !! This King Community does not deal with the Purchase issues as the query includes your personal details!

    Check  this useful page where you can see how to request a refund depending on the device you play on. 

    If you play on mobile and want to contact Player Support, the best way then is to email directly from the game. 

    Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days. 

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  • Acbean44
    Acbean44 Posts: 3 Newbie
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    I don’t even know where to find the “menu” to follow the remaining steps. I hate this new format.

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  • Acbean44
    Acbean44 Posts: 3 Newbie
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    I can’t find any option to email king. Does anyone have the email address?

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  • Mary_Kay
    Mary_Kay Posts: 1,402 Level 5
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    There is a contact us link at the bottom of this page. You will see the support form and put in your problem.

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