Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
You can reply to that email again with "Need Help". Because lots of reports are submitted together, they use automatic emails as primary replies.😎
However, If you saved the game on Facebook or Kingdom, check here to know how to get the levels back.
If this is not the case then you can connect the game to a Facebook or Kingdom and let me know your Game Id.
Tell me what level you were at, I'll get it to my team.😊