Cannot retrieve my progress

moirosni · June 2020

Hello,

Can you guys help me retrieve my progress and set it to my new email. At first my progress was saved through Facebook (if I'm not mistaken) but then I don't know since when it saved to an email. The problem is the email was invalid and I don't know where it came from. When I connect it back to Facebook, I have to start from scratch. I did send email to Candy Crush Customer Care and they gave me few steps to retrieve my progress but it didn't work and now I still wait for their reply and it has been almost a week.

Hope you guys could help me.

I'm sorry if my English was bad. Thanks in advance.

Freddy_ · June 2020

@moirosni Will tag @Crazy Cat Lad for you as if you have gone through customer support. he is the only one i know that maybe able to help you. You will have to be patient as he will only reply in his work hours

Sukanta_Biswas · June 2020

https://community.king.com/en/candy-crush-saga/discussion/301820/cannot-retrieve-my-progress

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

If you have already lost the levels then connect the game with a Kingdom or Facebook and it is mandatory. Then let me know your game Id, and tell me what level you were at.

How do you get your game Id?

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

moirosni · June 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/828298#Comment_828298

Hello, this is my Id and my progress is 2695.

Freddy_ · June 2020

@moirosni You should remove your email and just post you game ID number as you may get unwanted messages

Sukanta_Biswas · June 2020

Hi @moirosni I would request you to do a troubleshooting check before I report your problem to my team and I hope this is your solution.

Go to Facebook setting - Apps & Websites - Expired List - Candy Crush Saga - Renew.

https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go

Please check first and let me know.

moirosni · June 2020

@Sukanta_Biswas Still didn't work. There's nothing on the expired list.

Sukanta_Biswas · June 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/828382#Comment_828382

OK, please wait until tomorrow 😀

Thanks

Crazy Cat Lad · June 2020

Hi @moirosni and welcome to our Community!

Your account with ID 10023838636 has already all levels saved, but I understood that you don't want to use this account? And want to use Facebook instead?

You can try with merging the King account with your Facebook and sync the levels to Facebook that way.

https://community.king.com/en/blog/discussion/248899/create-a-king-com-account-and-sync-it-with-your-facebook-game-instructions-for-pc

If that doesn't work, please connect the game to Facebook and post the Game ID from that account and I will manually restore the levels on that account.