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My Fantastic Five was stuck at 00:00 for weeks. Finally, I uninstalled the game, losing all the sent lives I had saved and all the boosts I had accumulated. I reinstalled the game and now it's gone. Help?!
Reply to that email ''Need help'' when you receive a general answer. 😊
The Fantastic Five feature belongs to the test group so we can't say for sure you will always find the feature in the game.😔
You can contact our Player Support.
Go to the game's Start Menu, then Settings - Help Center - Events and Challenges - Contact us and send them an email.
I passed several levels and it's still gone. I reinstalled a few days ago. My app is up to date and my device is a newer one. I've tried everything I can think of and it's still gone.
Welcome back to the Friendly King Community's Candy Crush Saga forum.
Once you log in to the game, you won't find a few events or features in the game, but they return when the game is regular.
Please keep playing the game and let me know after passing a level.
Thank you.
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Thank you. I did that last week and got a generic reply about checking the forum. I emailed again today. Hopefully I'll get a better response this time.
I've replied "need help" 3 times. I keep getting directed back to the forum. Now what?
@cookiemama In your config wheel is features is Fantastic 5 in there and enabled or is not showing any F5 feature in there
@Freddy_Falkner, I don't understand where the config wheel is. In my event tab, there's a bare spot where F5 used to be.
@Freddy_Falkner I figured out what you meant. Yes, F5 is on
Turn off the switch then turn it on again.
Play any one level and let me know.
@cookiemama . Hi, definitely a Strange one , would try steps above try disabling feature then restart you device and then switch it on and play a level see if it sync's to server correctly. Other than that you might need customer support to look into this problem for you
@cookiemama hi, after you have disabled and enabled the F5, please logout the game, reboot your device and log back in. See whether the F5 page will refresh, if this fails, please wait patiently for Player Support to respond to your inquiry, cos I think they are responding as fast as they could, imagine dealing with thousands of emails per day!
Whilst waiting the above, please play your game in FB or Win 10 pc. After completing your FB in one browser, close the browser, and open another browser, voila, full lives to play with again.. hope this helps. happy crushing those candies! 💖
@Sukanta_Biswas @Freddy_Falkner @wykoon thank you. I tried all of your suggestions. Nothing fixed it. 😔
@cookiemama 🤔🤔🤔 pls contact Player support via "contact us". Very strange indeed.
@cookiemama As you have already uninstalled might be worth trying again if you have no boosters to lose. Other than that think it will be wait to here from customer support. if you get an automated reply . reply back to it,
@Freddy_Falkner thank you. I started banking boosters again but maybe I'll use them up and try another uninstall.
@cookiemama As said can only be worth a try or you are going to have to contact support services to look into this for you.
Hope all goes well and you finally get this back on track
A mi aún me aparece el F5 de hecho ahora me permite unirme a un grupo o crear un grupo... pero sólo funciona estando conectada a Internet de resto está inactivo
@yanecol
¡Hola y bienvenido/a a la Comunidad!
Por favor, toma nota que en esta sección se habla únicamente en Inglés, pero no te preocupes! moveremos tu comentario a un área más adecuada para que puedas hablar en tu idioma.Â
Gracias!
I too have had FF at 00:00:00 for several weeks. I tried following all the advice described above with disabling/reenabling/logging out, new webpage etc. It's just GONE!
My email has been deleted so how to log in without password
I have a new phone and my games did not transfer. How do I transfer without losing my position?
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
I am not getting the 50 yellow candies to show up which are needed to get past level. Have purchased max amount of extra moves and NOTHING
I changed my phone and downloaded it again. By the way, I have a record of breaking more than 18000 editions, but it keeps going back to 12000 editions. It's so hard to scroll through more than 6000 every time I play.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
