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Fantastic Five was stuck at 00:00
cookiemama
Posts: 31
Level 3
My Fantastic Five was stuck at 00:00 for weeks. Finally, I uninstalled the game, losing all the sent lives I had saved and all the boosts I had accumulated. I reinstalled the game and now it's gone. Help?!
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Best Answers
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The Fantastic Five feature belongs to the test group so we can't say for sure you will always find the feature in the game.๐
You can contact our Player Support.
Go to the game's Start Menu, then Settings - Help Center - Events and Challenges - Contact us and send them an email.
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Reply to that email ''Need help'' when you receive a general answer. ๐
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Answers
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Welcome back to the Friendly King Community's Candy Crush Saga forum.
Once you log in to the game, you won't find a few events or features in the game, but they return when the game is regular.
Please keep playing the game and let me know after passing a level.
Thank you.
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I passed several levels and it's still gone. I reinstalled a few days ago. My app is up to date and my device is a newer one. I've tried everything I can think of and it's still gone.
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The Fantastic Five feature belongs to the test group so we can't say for sure you will always find the feature in the game.๐
You can contact our Player Support.
Go to the game's Start Menu, then Settings - Help Center - Events and Challenges - Contact us and send them an email.
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Thank you. I did that last week and got a generic reply about checking the forum. I emailed again today. Hopefully I'll get a better response this time.
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Reply to that email ''Need help'' when you receive a general answer. ๐
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I've replied "need help" 3 times. I keep getting directed back to the forum. Now what?
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@cookiemama In your config wheel is features is Fantastic 5 in there and enabled or is not showing any F5 feature in there
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@Freddy_Falkner, I don't understand where the config wheel is. In my event tab, there's a bare spot where F5 used to be.
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Turn off the switch then turn it on again.
Play any one level and let me know.
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This discussion has been closed.
