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My Fantastic Five was stuck at 00:00 for weeks. Finally, I uninstalled the game, losing all the sent lives I had saved and all the boosts I had accumulated. I reinstalled the game and now it's gone. Help?!
Reply to that email ''Need help'' when you receive a general answer. š
The Fantastic Five feature belongs to the test group so we can't say for sure you will always find the feature in the game.š
You can contact our Player Support.
Go to the game's Start Menu, then Settings - Help Center - Events and Challenges - Contact us and send them an email.
Do you have Fantastic 5 custom team features in your game?
I want to log out from my f5 account I want to join the random f5 because the progress is not moving so please how can I sign out from the f5 community that I created??
I too have had FF at 00:00:00 for several weeks. I tried following all the advice described above with disabling/reenabling/logging out, new webpage etc. It's just GONE!
@yanecol
Ā”Hola y bienvenido/a a la Comunidad!
Por favor, toma nota que en esta secciĆ³n se habla Ćŗnicamente en InglĆ©s, pero no te preocupes! moveremos tu comentario a un Ć”rea mĆ”s adecuada para que puedas hablar enĀ tu idioma.Ā
Gracias!
A mi aĆŗn me aparece el F5 de hecho ahora me permite unirme a un grupo o crear un grupo... pero sĆ³lo funciona estando conectada a Internet de resto estĆ” inactivo
@cookiemama As said can only be worth a try or you are going to have to contact support services to look into this for you.
Hope all goes well and you finally get this back on track
@Freddy_Falkner thank you. I started banking boosters again but maybe I'll use them up and try another uninstall.
@cookiemama As you have already uninstalled might be worth trying again if you have no boosters to lose. Other than that think it will be wait to here from customer support. if you get an automated reply . reply back to it,
@cookiemama š¤š¤š¤ pls contact Player support via "contact us". Very strange indeed.
@Sukanta_Biswas @Freddy_Falkner @wykoon thank you. I tried all of your suggestions. Nothing fixed it. š
@cookiemama hi, after you have disabled and enabled the F5, please logout the game, reboot your device and log back in. See whether the F5 page will refresh, if this fails, please wait patiently for Player Support to respond to your inquiry, cos I think they are responding as fast as they could, imagine dealing with thousands of emails per day!
Whilst waiting the above, please play your game in FB or Win 10 pc. After completing your FB in one browser, close the browser, and open another browser, voila, full lives to play with again.. hope this helps. happy crushing those candies! š
@cookiemama . Hi, definitely a Strange one , would try steps above try disabling feature then restart you device and then switch it on and play a level see if it sync's to server correctly. Other than that you might need customer support to look into this problem for you
Turn off the switch then turn it on again.
Play any one level and let me know.
@Freddy_Falkner I figured out what you meant. Yes, F5 is on
@Freddy_Falkner, I don't understand where the config wheel is. In my event tab, there's a bare spot where F5 used to be.
@cookiemama In your config wheel is features is Fantastic 5 in there and enabled or is not showing any F5 feature in there
I've replied "need help" 3 times. I keep getting directed back to the forum. Now what?
Thank you. I did that last week and got a generic reply about checking the forum. I emailed again today. Hopefully I'll get a better response this time.
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Welcome back to the Friendly King Community's Candy Crush Saga forum.
Once you log in to the game, you won't find a few events or features in the game, but they return when the game is regular.
Please keep playing the game and let me know after passing a level.
Thank you.
I passed several levels and it's still gone. I reinstalled a few days ago. My app is up to date and my device is a newer one. I've tried everything I can think of and it's still gone.
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
This is happening a lot. Anyone else?
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and Iāve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
I am not receiving my rewards
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
